Modern CCM systems are under significant regulatory pressure. Companies must design their customer communications to be audit-proof, data protection compliant, and accessible – while requirements for IT security and governance
continue to increase.
Security & Compliance
Fine-grained authorization ensures access only for authorized users and defined roles (SSO / MFA optional).
Logging of all actions and system events, with the option to integrate external logging and monitoring systems.
Option to implement workflow-based approval processes to ensure the content and legal quality of communications.
Standardized, approved wording ensures consistent and legally compliant content across all channels.
Option to anonymize or pseudonymize data up to the final output, complemented by DLP mechanisms and deletion concepts to protect sensitive data.
Creation of structured, accessible documents in accordance with international standards (BITV 2.0, German Accessibility Strengthening Act (BFSG), EU Accessibility Act).
The Serie M/ by kwsoft® supports organizations in reliably implementing these requirements within their communication processes.
With clearly defined roles, optional approval workflows, and end-to-end traceability, the Serie M/ ensures that all steps can be documented in an audit-proof manner.
Through standardized interfaces, the system integrates seamlessly into existing IT landscapes, enabling a secure and compliant end-to-end solution.
The Serie M/ therefore makes a valuable contribution to compliance with industry-specific regulations, for example:
Regardless of industry or system landscape, companies benefit from the ability to provide legally compliant, traceable, and accessible communication that helps implement regulatory requirements efficiently and transparently.
Beyond this, kwsoft® also builds trust at the organizational level: With an information security management system in accordance with ISO 27001, active membership in the PDF Association, and a continuously updated vulnerability report and SBOM list in the kwconnect customer portal, we underline our commitment to transparency and security.
kwsoft® is an active member of the PDF Association and contributes to advancing standards such as PDF/UA (ISO 14289) for accessible documents.
kwsoft® has been assessed and awarded as part of a CyberVadis security rating. The rating confirms a structured approach to information security and risk management.
Audit-proof in Customer Communication Management (CCM) means that all changes to communication templates, text modules, and documents are transparently documented and can be reviewed historically. Versioning, audit trails, and clearly defined approval processes support compliance with regulatory documentation requirements.
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