Serie M/ consists of M/TEXT for content composition, M/OMS for output management, and the M/Workbench for resource management and administration. The solution acts as a central hub for all communication processes.
Serie M/ – Customer Communication Management
The Serie M/ supports large enterprises in creating and managing their customer communications. The solution covers the entire process chain, from data transfer from the source system and content creation to delivery across all analog and digital channels.
M/TEXT TONIC efficiently generates personalized customer communications at any scale based on data, templates, and rules for delivery across all channels.
M/OMS is the output management system from kwsoft®. It ensures that customer communications are delivered in the right format, through the right channel, and at the right time — whether via a customer portal, mobile message, email, or direct mail.
We develop our solution based on state-of-the-art technologies and future-ready standards. In addition, we rely on a comprehensive integration architecture.