Next Level CCM: kwsoft® has released version 6.26 of its Serie M/ CCM solution. With this release, AI becomes an integral part of the CCM system. And there are other exciting new features.
kwsoft® has successfully completed the CyberVadis Cyber Security Risk Assessment and has been awarded a Bronze rating. This assessment evaluates the maturity level of a company’s cybersecurity architecture.
kwsoft® continues to expand its partner network and is now a Certified Partner of DeepL. The partnership adds convenient automatic translation features to M/TEXT TONIC that are available directly in the user editor and the content management system.
kwsoft® survey – Security, AI and Cloud take top priority
As part of the Customer Success Survey 2025, kwsoft® surveyed around 60 banks and insurance companies from the DACH region. The results offer valuable insights.
For the fifth time in a row, the employer review platform kununu has awarded kwsoft® the Top Company seal. This seal is only given to employers who receive particularly good ratings from their employees. Only around 5 percent of all companies qualify for this award each year.
kwsoft® focuses on continuity and customer centricity
kwsoft® is celebrating its 45th anniversary this year. Since 1980, the company has stood for professional customer communication management (CCM) based on state-of-the-art technology and for reliable, customer-centric corporate management.
Since last year, kwsoft® has been operating a subsidiary in Poland. One of the key services offered by our location there is nearshoring for template migration.
In a detailed case study, we provide insight into how ARAG has taken transactional customer communication to the next level with the help of kwsoft® and ELAINE technologies.
The topic of accessibility is becoming increasingly important. Our workshop series “Focus on Accessibility” offers interested companies a comprehensive introduction to the topic with regard to customer communication.
With the new kwsoft® training, kwsoft® offers an innovative service that combines comprehensive e-learning courses and a personalized work and test environment on a single platform.
