Digitalization: Case study published with ARAG

In a detailed case study, we provide insight into how ARAG has taken transactional customer communication to the next level with the help of kwsoft^® and ELAINE technologies.

As the world’s largest provider of legal insurance, ARAG sends numerous transactional documents to its customers every day. ARAG relies on consistent digitization of its mailings to increase efficiency and improve the customer experience at the same time.

Key Facts:

Automated creation of customized emails, including PDF attachments
Significant cost reduction through savings in paper and postage
99% delivery rate and 80% email open rate
Automatic mailing in case of bounce
Increased customer satisfaction through fast and seamless reactive communication

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