New release enables seamless AI integration

An overview of some highlights from Release 6.26:

AI Readiness for Integrated Workflows

The new Release 6.26 introduces a standard that makes it easier to connect AI systems to the Serie M/. This is based on the Model Context Protocol (MCP), which enables seamless integration. This allows AI to provide practical support throughout the entire customer communication lifecycle—for example, by connecting M/TEXT, M/OMS, or the M/TEXT TONIC Editor with AI systems. Additionally, chatbots, customer service agents, and operational AI applications can now leverage Serie M/ features more directly.

End-to-End Monitoring of Live Operations

With new metrics based on OpenTelemetry & Micrometer, CCM teams gain better insights into the overall system performance as well as key process activities along the entire call chain and can more easily link these to monitoring and analytics platforms.

Output Management System becomes an integrative platform

With M/OMS Input X, incoming documents from various sources and formats can be consolidated into a centralized process. Documents are normalized, converted, and enriched in M/OMS for downstream processing. This allows teams to integrate new sources faster, reduce manual effort in mixed environments, and better support the gradual replacement of legacy systems.

Would you like to learn more about the new features of the Serie M/ or see the Serie M/ in person?

kwsoft® Receives Cyber Security Award

kwsoft® has successfully completed the CyberVadis Cyber Security Risk Assessment and has been awarded a Bronze rating. This assessment evaluates the maturity level of a company’s cybersecurity architecture.

kwsoft® becomes a Certified Partner of DeepL

kwsoft^® continues to expand its partner network and is now a Certified Partner of DeepL. The partnership adds convenient automatic translation features to M/TEXT TONIC that are available directly in the user editor and the content management system.

kwsoft® survey – Security, AI and Cloud take top priority 

As part of the Customer Success Survey 2025, kwsoft^® surveyed around 60 banks and insurance companies from the DACH region. The results offer valuable insights.