{"id":11807,"date":"2026-02-20T10:34:24","date_gmt":"2026-02-20T09:34:24","guid":{"rendered":"https:\/\/dev.kwsoft.de\/know-how\/multi-channel-omni-channel-management\/"},"modified":"2026-06-25T04:43:51","modified_gmt":"2026-06-25T02:43:51","slug":"zarzadzanie-wielokanalowe-i-omnikanalowe","status":"publish","type":"page","link":"https:\/\/dev.kwsoft.de\/pl\/know-how\/zarzadzanie-wielokanalowe-i-omnikanalowe\/","title":{"rendered":"Zarz\u0105dzanie wielokana\u0142owe i omnikana\u0142owe"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11807\" class=\"elementor elementor-11807 elementor-8402\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3782a9e7 e-con-full e-flex e-con e-parent\" data-id=\"3782a9e7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-5138190b e-flex e-con-boxed e-con e-child\" data-id=\"5138190b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-149d5dde elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"149d5dde\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Zarz\u0105dzanie wielokana\u0142owe i omnikana\u0142owe<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-45443319 e-con-full e-flex e-con e-child\" data-id=\"45443319\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0432d9a e-flex e-con-boxed e-con e-parent\" data-id=\"0432d9a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-542640e e-con-full e-flex e-con e-child\" data-id=\"542640e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5447ae0 elementor-widget__width-initial elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"5447ae0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-lightbulb\" viewBox=\"0 0 352 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M96.06 454.35c.01 6.29 1.87 12.45 5.36 17.69l17.09 25.69a31.99 31.99 0 0 0 26.64 14.28h61.71a31.99 31.99 0 0 0 26.64-14.28l17.09-25.69a31.989 31.989 0 0 0 5.36-17.69l.04-38.35H96.01l.05 38.35zM0 176c0 44.37 16.45 84.85 43.56 115.78 16.52 18.85 42.36 58.23 52.21 91.45.04.26.07.52.11.78h160.24c.04-.26.07-.51.11-.78 9.85-33.22 35.69-72.6 52.21-91.45C335.55 260.85 352 220.37 352 176 352 78.61 272.91-.3 175.45 0 73.44.31 0 82.97 0 176zm176-80c-44.11 0-80 35.89-80 80 0 8.84-7.16 16-16 16s-16-7.16-16-16c0-61.76 50.24-112 112-112 8.84 0 16 7.16 16 16s-7.16 16-16 16z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb1a601 elementor-widget elementor-widget-heading\" data-id=\"fb1a601\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Terminy <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2cd34b0 elementor-widget elementor-widget-text-editor\" data-id=\"2cd34b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>W poni\u017cszym przedstawiono najcz\u0119stsze warianty obs\u0142ugi kana\u0142\u00f3w wyj\u015bciowych oraz zarz\u0105dzania kana\u0142ami.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c9577ca e-con-full e-flex e-con e-child\" data-id=\"c9577ca\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d7c4a86 elementor-widget__width-initial elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"d7c4a86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2071ac5 elementor-widget elementor-widget-heading\" data-id=\"2071ac5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Single-Channel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0540a88 elementor-widget elementor-widget-text-editor\" data-id=\"0540a88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Dotychczas praktykowane prawie wy\u0142\u0105cznie wyj\u015bcie na dok\u0142adnie jeden kana\u0142, kt\u00f3rym zazwyczaj by\u0142 druk.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-89d2c34 e-con-full e-flex e-con e-child\" data-id=\"89d2c34\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5acf31d elementor-widget__width-initial elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"5acf31d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-double\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M505 174.8l-39.6-39.6c-9.4-9.4-24.6-9.4-33.9 0L192 374.7 80.6 263.2c-9.4-9.4-24.6-9.4-33.9 0L7 302.9c-9.4 9.4-9.4 24.6 0 34L175 505c9.4 9.4 24.6 9.4 33.9 0l296-296.2c9.4-9.5 9.4-24.7.1-34zm-324.3 106c6.2 6.3 16.4 6.3 22.6 0l208-208.2c6.2-6.3 6.2-16.4 0-22.6L366.1 4.7c-6.2-6.3-16.4-6.3-22.6 0L192 156.2l-55.4-55.5c-6.2-6.3-16.4-6.3-22.6 0L68.7 146c-6.2 6.3-6.2 16.4 0 22.6l112 112.2z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e4ba3c elementor-widget elementor-widget-heading\" data-id=\"9e4ba3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Multi-Channel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e9c7e34 elementor-widget elementor-widget-text-editor\" data-id=\"e9c7e34\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Termin pochodzi z marketingu i pierwotnie oznacza\u0142 \u201ezarz\u0105dzanie sprzeda\u017c\u0105 wielokana\u0142ow\u0105\u201d, czyli koordynacj\u0119 r\u00f3\u017cnych kana\u0142\u00f3w sprzeda\u017cy, takich jak sprzeda\u017c w sklepach, zesp\u00f3\u0142 sprzeda\u017cowy, sklep internetowy itp. W kontek\u015bcie <a href=\"https:\/\/dev.kwsoft.de\/pl\/know-how\/zarzadzanie-komunikacja-z-klientem-ccm\/\">Zarz\u0105dzania komunikacj\u0105 z klientami (CCM)<\/a> rozumiemy <a href=\"https:\/\/dev.kwsoft.de\/solutions\/output-management\/\">zarz\u0105dzanie wieloma kana\u0142ami<\/a> jako koordynacj\u0119 <a href=\"https:\/\/dev.kwsoft.de\/pl\/produkty\/m-oms-zarzadzanie-wyjsciem\/m-oms-formaty-wyjsciowe\/\">r\u00f3\u017cnych kana\u0142\u00f3w<\/a> i medi\u00f3w wyj\u015bciowych w ramach komunikacji z klientami, a wi\u0119c w w\u0119\u017cszym znaczeniu jako wielokana\u0142owe wyj\u015bcie. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d33c531 e-con-full e-flex e-con e-child\" data-id=\"d33c531\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-61a8079 elementor-widget__width-initial elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"61a8079\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-star-of-life\" viewBox=\"0 0 480 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M471.99 334.43L336.06 256l135.93-78.43c7.66-4.42 10.28-14.2 5.86-21.86l-32.02-55.43c-4.42-7.65-14.21-10.28-21.87-5.86l-135.93 78.43V16c0-8.84-7.17-16-16.01-16h-64.04c-8.84 0-16.01 7.16-16.01 16v156.86L56.04 94.43c-7.66-4.42-17.45-1.79-21.87 5.86L2.15 155.71c-4.42 7.65-1.8 17.44 5.86 21.86L143.94 256 8.01 334.43c-7.66 4.42-10.28 14.21-5.86 21.86l32.02 55.43c4.42 7.65 14.21 10.27 21.87 5.86l135.93-78.43V496c0 8.84 7.17 16 16.01 16h64.04c8.84 0 16.01-7.16 16.01-16V339.14l135.93 78.43c7.66 4.42 17.45 1.8 21.87-5.86l32.02-55.43c4.42-7.65 1.8-17.43-5.86-21.85z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67e07bd elementor-widget elementor-widget-heading\" data-id=\"67e07bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Cross-Channel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8be919e elementor-widget elementor-widget-text-editor\" data-id=\"8be919e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Jest to specyfikacja multi-channel, kt\u00f3ra pozwala na zmian\u0119 kana\u0142\u00f3w wej\u015bciowych i wyj\u015bciowych. Telefon lub e-mail od klient\u00f3w mog\u0105 zatem wywo\u0142a\u0107 nie tylko telefoniczny lub e-mailowy powr\u00f3t, ale na przyk\u0142ad bezpo\u015bredni\u0105 wysy\u0142k\u0119 dokument\u00f3w lub um\u00f3wienie spotkania z opiekunem. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-37df48c e-con-full e-flex e-con e-child\" data-id=\"37df48c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cf40cae elementor-widget__width-initial elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"cf40cae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrows-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M352.201 425.775l-79.196 79.196c-9.373 9.373-24.568 9.373-33.941 0l-79.196-79.196c-15.119-15.119-4.411-40.971 16.971-40.97h51.162L228 284H127.196v51.162c0 21.382-25.851 32.09-40.971 16.971L7.029 272.937c-9.373-9.373-9.373-24.569 0-33.941L86.225 159.8c15.119-15.119 40.971-4.411 40.971 16.971V228H228V127.196h-51.23c-21.382 0-32.09-25.851-16.971-40.971l79.196-79.196c9.373-9.373 24.568-9.373 33.941 0l79.196 79.196c15.119 15.119 4.411 40.971-16.971 40.971h-51.162V228h100.804v-51.162c0-21.382 25.851-32.09 40.97-16.971l79.196 79.196c9.373 9.373 9.373 24.569 0 33.941L425.773 352.2c-15.119 15.119-40.971 4.411-40.97-16.971V284H284v100.804h51.23c21.382 0 32.09 25.851 16.971 40.971z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd5b1df elementor-widget elementor-widget-heading\" data-id=\"fd5b1df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Omni-Channel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3973f0f elementor-widget elementor-widget-text-editor\" data-id=\"3973f0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Najbardziej aktualne i zaawansowane podej\u015bcie, kt\u00f3re koordynuje wszystkie mo\u017cliwe kana\u0142y komunikacji w firmie, zar\u00f3wno przychodz\u0105ce, jak i wychodz\u0105ce.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a14eef0 e-con-full e-flex e-con e-child\" data-id=\"a14eef0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-36c12bf elementor-widget__width-initial elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"36c12bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-449ad7d elementor-widget elementor-widget-heading\" data-id=\"449ad7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Wymagania<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd2f380 elementor-widget elementor-widget-text-editor\" data-id=\"dd2f380\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Zarz\u0105dzanie wielokana\u0142owym wyj\u015bciem polega na tym, aby dostarcza\u0107 informacje klientom dynamicznie na odpowiednim lub preferowanym przez nich kanale w odpowiedniej formie. Chodzi tu o pytania takie jak: cyfrowo czy pisemnie, natychmiastowo czy w okre\u015blonych godzinach, dodatkowy e-mail lub SMS jako powiadomienie itp. Aby to zrealizowa\u0107, system Zarz\u0105dzania Wyj\u015bciem, taki jak M\/OMS, musi spe\u0142nia\u0107 szereg wymaga\u0144:  <\/p><h3>Gromadzenie\/interpretacja danych, metadanych, tre\u015bci<\/h3><p>Dane dotycz\u0105ce produktu, procesu, klienta itp. musz\u0105 by\u0107 dost\u0119pne w momencie wyj\u015bcia do zarz\u0105dzania, optymalizacji i przygotowania wyj\u015bcia. Cz\u0119sto te decyzje mo\u017cna podj\u0105\u0107 dopiero na samym ko\u0144cu procesu dokumentacji. Dlatego korzystne jest, aby w ci\u0105g\u0142ym procesie dokument\u00f3w, takim jak w Serie M\/, od momentu powstania tre\u015bci wszystkie niezb\u0119dne dane by\u0142y gromadzone w 'inteligentnym\u2019 zestawie danych bazowych w spos\u00f3b neutralny dla formatu. Ten zestaw sk\u0142adaj\u0105cy si\u0119 z tre\u015bci, danych dotycz\u0105cych uk\u0142adu i metadanych jest tak pe\u0142ny i elastyczny, \u017ce procesy mog\u0105 decydowa\u0107 na ko\u0144cu, w jakiej formie dokument zostanie wyprodukowany dla kt\u00f3rego kana\u0142u.   <\/p><h3>Integracja proces\u00f3w i system\u00f3w otaczaj\u0105cych<\/h3><p>Poniewa\u017c potrzebne dane zazwyczaj pochodz\u0105 z r\u00f3\u017cnych system\u00f3w, wa\u017cne jest, aby OMS by\u0142 jak najlepiej po\u0142\u0105czony z procesami i systemami otaczaj\u0105cymi jako centrum wychodz\u0105cej komunikacji z klientami. Na przyk\u0142ad, jak w M\/OMS, za pomoc\u0105 interfejs\u00f3w zgodnych z SOA, kt\u00f3re umo\u017cliwiaj\u0105 p\u0142ynne po\u0142\u0105czenie, bez tworzenia wzajemnych zale\u017cno\u015bci. <\/p><h3>R\u00f3\u017cnicowanie i personalizowanie wyj\u015bcia<\/h3><p>W wi\u0119kszo\u015bci przypadk\u00f3w cyfrowa transformacja zachodzi stopniowo. Oznacza to, \u017ce dop\u00f3ki nie wszyscy klienci uczestnicz\u0105 w cyfrowym procesie, system musi w ka\u017cdym przypadku zdecydowa\u0107, jak post\u0105pi\u0107. Ponadto musi umo\u017cliwia\u0107 zestawowi danych bazowych generowanie odpowiednich format\u00f3w dla wybranych kana\u0142\u00f3w. Na przyk\u0142ad kr\u00f3tkie powiadomienie w formie SMS, cyfrowo wype\u0142niany formularz dla portalu klienta lub szczeg\u00f3\u0142owy list z kolorowymi grafikami itp.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c123f7a e-con-full e-flex e-con e-child\" data-id=\"c123f7a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c5ce88 elementor-widget__width-initial elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"2c5ce88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-paper-plane\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M476 3.2L12.5 270.6c-18.1 10.4-15.8 35.6 2.2 43.2L121 358.4l287.3-253.2c5.5-4.9 13.3 2.6 8.6 8.3L176 407v80.5c0 23.6 28.5 32.9 42.5 15.8L282 426l124.6 52.2c14.2 6 30.4-2.9 33-18.2l72-432C515 7.8 493.3-6.8 476 3.2z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a935697 elementor-widget elementor-widget-heading\" data-id=\"a935697\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer Communication Management with Serie M\/<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb5fa24 elementor-widget elementor-widget-text-editor\" data-id=\"fb5fa24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Z centralnymi komponentami produktu, takimi jak tworzenie dokument\u00f3w i zarz\u0105dzanie wyj\u015bciem, <a href=\"https:\/\/dev.kwsoft.de\/pl\/produkty\/serie-m-customer-communication-management\/\">Serie M\/<\/a> niew\u0105tpliwie nale\u017cy do system\u00f3w oprogramowania, kt\u00f3re obejmuj\u0105 funkcje podstawowe <a href=\"https:\/\/dev.kwsoft.de\/solutions\/customer-communication-management\/\">CCM<\/a>. Dzi\u0119ki temu ca\u0142y proces dokumentacyjny, od powstania do wydania, znajduje si\u0119 w r\u0119kach jednego sp\u00f3jnego systemu. Ma to t\u0119 zalet\u0119, \u017ce niezb\u0119dne dane i metadane s\u0105 w du\u017cej mierze wstawiane do dokumentu automatycznie i mog\u0105 by\u0107 interpretowane w systemie zarz\u0105dzania wyj\u015bciem (<a href=\"https:\/\/dev.kwsoft.de\/pl\/produkty\/m-oms-zarzadzanie-wyjsciem\/przeglad-m-oms\/\">OMS<\/a>) bez dodatkowej konwersji lub interfejsu.  <\/p><p>Jedn\u0105 z zasad rozwoju Serie M\/ jest koncentracja na optymalizacji podstawowych zada\u0144 zwi\u0105zanych z <a href=\"\/solutions\/content-creation-composition-with-serie-m\/\">tworzeniem dokument\u00f3w<\/a> i zarz\u0105dzaniem wyj\u015bciem, podczas gdy specjalne zadania z proces\u00f3w wst\u0119pnych i ko\u0144cowych, takich jak zarz\u0105dzanie wej\u015bciem i drukiem, statystyka itp. s\u0105 pozostawione systemom eksperckim. Serie M\/ oferuje liczne standardowe interfejsy, aby umo\u017cliwi\u0107 p\u0142ynne w\u0142\u0105czenie takich system\u00f3w do procesu. <\/p><p>W ten spos\u00f3b mo\u017cna zbudowa\u0107 funkcjonalne, kompleksowe rozwi\u0105zania w ca\u0142ym przedsi\u0119biorstwie w strategii best-of-breed, kt\u00f3re umo\u017cliwiaj\u0105 nowoczesne, indywidualne podej\u015bcie do klient\u00f3w w dowolnym zakresie.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f4610d elementor-align-center elementor-widget elementor-widget-button\" data-id=\"6f4610d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/know-how\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Do przegl\u0105du know-how<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fc2efce e-flex e-con-boxed e-con e-parent\" data-id=\"fc2efce\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e20f8f1 e-con-full e-flex e-con e-child\" data-id=\"e20f8f1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;shape_divider_top&quot;:&quot;tilt&quot;}\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M0,6V0h1000v100L0,6z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb864da elementor-widget elementor-widget-heading\" data-id=\"cb864da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Powi\u0105zane tematy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-94d7dc9 e-con-full e-flex e-con e-child\" data-id=\"94d7dc9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a0d6983 e-con-full e-flex e-con e-child\" data-id=\"a0d6983\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ec5e8bc elementor-widget elementor-widget-text-editor\" data-id=\"ec5e8bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong><a href=\"https:\/\/dev.kwsoft.de\/pl\/know-how\/profesjonalne-tworzenie-dokumentow\/\">Profesjonalne tworzenie dokument\u00f3w<\/a> | <a href=\"https:\/\/dev.kwsoft.de\/pl\/know-how\/zarzadzanie-wielokanalowe-i-omnikanalowe\/\">Output Management<\/a> | <a href=\"https:\/\/dev.kwsoft.de\/pl\/know-how\/zarzadzanie-komunikacja-z-klientem-ccm\/\">Customer Communication Management<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-173636a elementor-widget elementor-widget-template\" data-id=\"173636a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"section\" data-elementor-id=\"11148\" class=\"elementor elementor-11148 elementor-356 elementor-356\" data-elementor-post-type=\"elementor_library\">\n\t\t\t<div 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3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n<\/script>\n\n                <div class='gf_browser_gecko gform_wrapper gravity-theme gform-theme--no-framework' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_62' ><div id='gf_62' class='gform_anchor' tabindex='-1'><\/div>\n                        <div class='gform_heading'>\n                            <h2 class=\"gform_title\">Us\u0142uga oddzwaniania w razie pyta\u0144<\/h2>\n\t\t\t\t\t\t\t<p class='gform_required_legend'>&quot;<span class=\"gfield_required gfield_required_asterisk\">*<\/span>&quot; oznacza pola wymagane<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_62' id='gform_62'  action='\/pl\/wp-json\/wp\/v2\/pages\/11807#gf_62' data-formid='62' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_62' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_62_20\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_62_20'>Name<\/label><div class='ginput_container'><input name='input_20' id='input_62_20' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_62_20'>To pole jest u\u017cywane do walidacji i powinno pozosta\u0107 niezmienione.<\/div><\/div><div id=\"field_62_18\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_62_18'>Imi\u0119<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_18' id='input_62_18' type='text' value='' class='large'    placeholder='Imi\u0119 (wymagane)' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_62_19\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_62_19'>Nazwisko<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_19' id='input_62_19' type='text' value='' class='large'    placeholder='Nazwisko (wymagane)' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_62_10\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-full gf_left_half gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_62_10'>E-mail<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div 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id=\"field_62_9\" class=\"gfield gfield--type-phone gfield--input-type-phone gfield--width-full gf_left_half gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_62_9'>Telefon<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_9' id='input_62_9' type='tel' value='' class='large'  placeholder='Telefon (wymagane)' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_62_15\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full gf_right_half gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label 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);\n<\/script>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9b22c9c e-con-full e-flex e-con e-child\" data-id=\"9b22c9c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0820bc0 angle-image-bottom elementor-widget elementor-widget-image\" data-id=\"0820bc0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"533\" src=\"https:\/\/dev.kwsoft.de\/wp-content\/uploads\/2025\/08\/Christel-Heusler-1024x682.jpg\" class=\"attachment-large size-large wp-image-8522\" alt=\"Christel Heusler\" srcset=\"https:\/\/dev.kwsoft.de\/wp-content\/uploads\/2025\/08\/Christel-Heusler-1024x682.jpg 1024w, https:\/\/dev.kwsoft.de\/wp-content\/uploads\/2025\/08\/Christel-Heusler-300x200.jpg 300w, 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Single-Channel Dotychczas praktykowane prawie wy\u0142\u0105cznie wyj\u015bcie na dok\u0142adnie jeden kana\u0142, kt\u00f3rym zazwyczaj by\u0142 druk. Multi-Channel Termin pochodzi z marketingu i pierwotnie oznacza\u0142 \u201ezarz\u0105dzanie sprzeda\u017c\u0105 wielokana\u0142ow\u0105\u201d, czyli koordynacj\u0119 r\u00f3\u017cnych kana\u0142\u00f3w sprzeda\u017cy, takich jak sprzeda\u017c w sklepach, zesp\u00f3\u0142 sprzeda\u017cowy, sklep internetowy itp. W kontek\u015bcie Zarz\u0105dzania [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":11631,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-11807","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/dev.kwsoft.de\/pl\/wp-json\/wp\/v2\/pages\/11807","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.kwsoft.de\/pl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dev.kwsoft.de\/pl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dev.kwsoft.de\/pl\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.kwsoft.de\/pl\/wp-json\/wp\/v2\/comments?post=11807"}],"version-history":[{"count":7,"href":"https:\/\/dev.kwsoft.de\/pl\/wp-json\/wp\/v2\/pages\/11807\/revisions"}],"predecessor-version":[{"id":19003,"href":"https:\/\/dev.kwsoft.de\/pl\/wp-json\/wp\/v2\/pages\/11807\/revisions\/19003"}],"up":[{"embeddable":true,"href":"https:\/\/dev.kwsoft.de\/pl\/wp-json\/wp\/v2\/pages\/11631"}],"wp:attachment":[{"href":"https:\/\/dev.kwsoft.de\/pl\/wp-json\/wp\/v2\/media?parent=11807"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}