{"id":11729,"date":"2026-02-19T16:36:42","date_gmt":"2026-02-19T15:36:42","guid":{"rendered":"https:\/\/dev.kwsoft.de\/know-how\/customer-communications-management\/"},"modified":"2026-06-24T17:11:23","modified_gmt":"2026-06-24T15:11:23","slug":"customer-communications-management","status":"publish","type":"page","link":"https:\/\/dev.kwsoft.de\/pl\/know-how\/customer-communications-management\/","title":{"rendered":"Customer Communications Management"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11729\" class=\"elementor elementor-11729 elementor-8359\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-688e0601 e-con-full e-flex e-con e-parent\" data-id=\"688e0601\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-39bbda76 e-flex e-con-boxed e-con e-child\" data-id=\"39bbda76\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-17f4cc3f elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"17f4cc3f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Customer Communications Management<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-23cc4041 e-con-full e-flex e-con e-child\" data-id=\"23cc4041\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0aef5a6 e-flex e-con-boxed e-con e-parent\" data-id=\"0aef5a6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-496dada e-con-full e-flex e-con e-child\" data-id=\"496dada\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-934286b elementor-widget__width-initial elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"934286b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-lightbulb\" viewBox=\"0 0 352 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M96.06 454.35c.01 6.29 1.87 12.45 5.36 17.69l17.09 25.69a31.99 31.99 0 0 0 26.64 14.28h61.71a31.99 31.99 0 0 0 26.64-14.28l17.09-25.69a31.989 31.989 0 0 0 5.36-17.69l.04-38.35H96.01l.05 38.35zM0 176c0 44.37 16.45 84.85 43.56 115.78 16.52 18.85 42.36 58.23 52.21 91.45.04.26.07.52.11.78h160.24c.04-.26.07-.51.11-.78 9.85-33.22 35.69-72.6 52.21-91.45C335.55 260.85 352 220.37 352 176 352 78.61 272.91-.3 175.45 0 73.44.31 0 82.97 0 176zm176-80c-44.11 0-80 35.89-80 80 0 8.84-7.16 16-16 16s-16-7.16-16-16c0-61.76 50.24-112 112-112 8.84 0 16 7.16 16 16s-7.16 16-16 16z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b2a8c4 elementor-widget elementor-widget-heading\" data-id=\"2b2a8c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Poj\u0119cie i pisownia <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-704a63a elementor-widget elementor-widget-text-editor\" data-id=\"704a63a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Termin <a href=\"https:\/\/dev.kwsoft.de\/solutions\/customer-communication-management\/\">Customer Communications Management<\/a> zosta\u0142 wprowadzony przez instytuty badania rynku, takie jak Gartner Group czy Forester Research, i by\u0142 g\u0142\u00f3wnie u\u017cywany w krajach angloj\u0119zycznych. Tam poprawnie definiuje si\u0119 go jako Customer Communications Management, z \u201es\u201d na ko\u0144cu s\u0142owa Communication, podczas gdy w regionie D-A-CH bardziej przyj\u0119\u0142a si\u0119 pisownia i wymowa Customer Communication Management \u2013 bez \u201es\u201d. <\/p><p>Niezale\u017cnie od tego, Customer Communications Management w szerokim znaczeniu dotyczy prowadzenia, organizowania i doskonalenia komunikacji z klientami w przedsi\u0119biorstwie.<\/p><p>Przeczytaj tutaj wi\u0119cej o znaczeniu, komponentach i metodach <a href=\"https:\/\/dev.kwsoft.de\/pl\/know-how\/zarzadzanie-komunikacja-z-klientem-ccm\/\">Customer Communication Management<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4276521 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"4276521\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/know-how\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Do przegl\u0105du know-how<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-29ec32b e-flex e-con-boxed e-con e-parent\" data-id=\"29ec32b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c0691ff e-con-full e-flex e-con e-child\" data-id=\"c0691ff\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;shape_divider_top&quot;:&quot;tilt&quot;}\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M0,6V0h1000v100L0,6z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63ea236 elementor-widget elementor-widget-heading\" data-id=\"63ea236\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Powi\u0105zane tematy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2815030 e-con-full e-flex e-con e-child\" data-id=\"2815030\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-fc4a33b e-con-full e-flex e-con e-child\" data-id=\"fc4a33b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8374fce elementor-widget elementor-widget-text-editor\" data-id=\"8374fce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong><a href=\"https:\/\/dev.kwsoft.de\/pl\/know-how\/zarzadzanie-wielokanalowe-i-omnikanalowe\/\">Zarz\u0105dzanie wieloma kana\u0142ami<\/a> | <a href=\"https:\/\/dev.kwsoft.de\/pl\/know-how\/dokumenty-bez-barier\/\">Przetwarzanie dialogowe lub interaktywne tworzenie dokument\u00f3w<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55fee67 elementor-widget elementor-widget-template\" data-id=\"55fee67\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"section\" data-elementor-id=\"11148\" class=\"elementor elementor-11148 elementor-356 elementor-356\" data-elementor-post-type=\"elementor_library\">\n\t\t\t<div class=\"elementor-element elementor-element-abb9b27 e-flex e-con-boxed e-con e-parent\" data-id=\"abb9b27\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b418fad e-con-full e-flex e-con e-child\" data-id=\"b418fad\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-48d6542 e-con-full e-flex e-con e-child\" data-id=\"48d6542\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7fe2561 elementor-widget elementor-widget-shortcode\" data-id=\"7fe2561\" data-element_type=\"widget\" data-e-type=\"widget\" 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type='checkbox' value='1'   aria-required=\"true\" aria-invalid=\"false\"   \/> <label class=\"gform-field-label gform-field-label--type-inline gfield_consent_label\" for='input_62_7_1' >Wyra\u017cam zgod\u0119 na tre\u015b\u0107 <a href=\"https:\/\/dev.kwsoft.de\/pl\/polityka-prywatnosci\/\">Polityki prywatno\u015bci<\/a>.<span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/label><input type='hidden' name='input_7.2' value='Wyra\u017cam zgod\u0119 na tre\u015b\u0107 &lt;a href=&quot;https:\/\/dev.kwsoft.de\/pl\/polityka-prywatnosci\/&quot;&gt;Polityki prywatno\u015bci&lt;\/a&gt;.' class='gform_hidden' \/><input type='hidden' name='input_7.3' value='23' class='gform_hidden' \/><\/div><\/fieldset><\/div><\/div>\n        <div class='gform-footer gform_footer top_label'> <input type='submit' id='gform_submit_button_62' class='gform_button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='submit' value='Prze\u015blij'  \/> <input 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