{"id":18578,"date":"2026-03-03T15:04:51","date_gmt":"2026-03-03T14:04:51","guid":{"rendered":"https:\/\/dev.kwsoft.de\/solutions\/excellence-du-contenu\/ccm-business-intelligence\/"},"modified":"2026-06-24T13:12:48","modified_gmt":"2026-06-24T11:12:48","slug":"ccm-business-intelligence","status":"publish","type":"page","link":"https:\/\/dev.kwsoft.de\/fr\/solutions\/excellence-du-contenu\/ccm-business-intelligence\/","title":{"rendered":"Business Intelligence"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"18578\" class=\"elementor elementor-18578 elementor-9409\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-19c29ac4 e-con-full e-flex e-con e-parent\" data-id=\"19c29ac4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-23a295aa e-flex e-con-boxed e-con e-child\" data-id=\"23a295aa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a0dd195 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"7a0dd195\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Business Intelligence<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-42c5e37f e-con-full e-flex e-con e-child\" data-id=\"42c5e37f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c215191 e-flex e-con-boxed e-con e-parent\" data-id=\"c215191\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cf295fa elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"cf295fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">L'intelligence d'affaires au service d'une meilleure communication avec les clients<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc79d76 elementor-widget elementor-widget-text-editor\" data-id=\"bc79d76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Une <a href=\"https:\/\/dev.kwsoft.de\/fr\/savoir-faire\/gestion-de-la-communication-client\/\">communication <\/a>efficace avec les clients repose non seulement sur un contenu de meilleure qualit\u00e9, mais aussi sur de meilleures d\u00e9cisions. L&rsquo;intelligence d&rsquo;affaires offre une visibilit\u00e9 sur la mani\u00e8re dont les communications sont cr\u00e9\u00e9es, trait\u00e9es, diffus\u00e9es et optimis\u00e9es.<br\/>Gr\u00e2ce \u00e0 la <a href=\"https:\/\/dev.kwsoft.de\/fr\/produits\/serie-m-customer-communication-management\/\">Serie M\/<\/a>, les entreprises obtiennent des donn\u00e9es pr\u00e9cieuses sur les processus tout au long du cycle de vie des documents, de la <a href=\"https:\/\/dev.kwsoft.de\/fr\/solutions\/contenu-composition-creation-de-documents\/\">r\u00e9daction du contenu<\/a> \u00e0 la <a href=\"https:\/\/dev.kwsoft.de\/solutions\/output-management\/\">gestion de la production<\/a>. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-75e3468 e-flex e-con-boxed e-con e-parent\" data-id=\"75e3468\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-401a758 e-con-full e-flex e-con e-child\" data-id=\"401a758\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6371c6c e-con-full e-flex e-con e-child\" data-id=\"6371c6c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a86592e elementor-widget elementor-widget-heading\" data-id=\"a86592e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pourquoi l'intelligence d'affaires est-elle essentielle dans le domaine du CCM<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-236034c elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"236034c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d2c3abf elementor-widget elementor-widget-text-editor\" data-id=\"d2c3abf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>La <a href=\"https:\/\/dev.kwsoft.de\/solutions\/customer-communication-management\/\">gestion de la communication<\/a> client g\u00e9n\u00e8re chaque jour d&rsquo;importants volumes de donn\u00e9es, notamment des informations sur les mod\u00e8les, les blocs de contenu, les \u00e9tapes de traitement, les activit\u00e9s des utilisateurs, les <a href=\"https:\/\/dev.kwsoft.de\/solutions\/omnichannel-output-management-software\/\">canaux de diffusion<\/a>, les volumes de documents et les processus de livraison. Sans analyse structur\u00e9e, de nombreuses possibilit\u00e9s d&rsquo;optimisation restent inexploit\u00e9es. <\/p><h4>D\u00e9fis courants :<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-833851a elementor-widget__width-inherit elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"833851a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" viewBox=\"0 0 71 71\"><defs><style>      .st0 {        fill: #fff;      }      .st1 {        fill: #e31008;      }    <\/style><\/defs><rect class=\"st1\" width=\"71\" height=\"71\" rx=\"11.26\" ry=\"11.26\"><\/rect><path class=\"st0\" d=\"M35.5,58.81c12.87,0,23.31-10.43,23.31-23.31s-10.43-23.31-23.31-23.31-23.31,10.43-23.31,23.31,10.43,23.31,23.31,23.31Z\"><\/path><path class=\"st1\" d=\"M36.62,50.61c-.38.38-1,.38-1.39,0l-4.14-4.14c-.38-.38-.38-1,0-1.39l4.97-4.97c.38-.38.25-.69-.29-.69h-15.12c-.54,0-.98-.44-.98-.98v-5.87c0-.54.44-.98.98-.98h15.12c.54,0,.67-.31.29-.69l-4.97-4.97c-.38-.38-.38-1,0-1.39l4.14-4.14c.38-.38,1-.38,1.39,0l14.42,14.42c.38.38.38,1,0,1.38l-14.42,14.41Z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">On ne sait souvent pas exactement quels mod\u00e8les et blocs de contenu sont r\u00e9ellement utilis\u00e9s.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" viewBox=\"0 0 71 71\"><defs><style>      .st0 {        fill: #fff;      }      .st1 {        fill: #e31008;      }    <\/style><\/defs><rect class=\"st1\" width=\"71\" height=\"71\" rx=\"11.26\" ry=\"11.26\"><\/rect><path class=\"st0\" d=\"M35.5,58.81c12.87,0,23.31-10.43,23.31-23.31s-10.43-23.31-23.31-23.31-23.31,10.43-23.31,23.31,10.43,23.31,23.31,23.31Z\"><\/path><path class=\"st1\" d=\"M36.62,50.61c-.38.38-1,.38-1.39,0l-4.14-4.14c-.38-.38-.38-1,0-1.39l4.97-4.97c.38-.38.25-.69-.29-.69h-15.12c-.54,0-.98-.44-.98-.98v-5.87c0-.54.44-.98.98-.98h15.12c.54,0,.67-.31.29-.69l-4.97-4.97c-.38-.38-.38-1,0-1.39l4.14-4.14c.38-.38,1-.38,1.39,0l14.42,14.42c.38.38.38,1,0,1.38l-14.42,14.41Z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Les modifications manuelles et les contenus en texte libre sont difficiles \u00e0 \u00e9valuer.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" viewBox=\"0 0 71 71\"><defs><style>      .st0 {        fill: #fff;      }      .st1 {        fill: #e31008;      }    <\/style><\/defs><rect class=\"st1\" width=\"71\" height=\"71\" rx=\"11.26\" ry=\"11.26\"><\/rect><path class=\"st0\" d=\"M35.5,58.81c12.87,0,23.31-10.43,23.31-23.31s-10.43-23.31-23.31-23.31-23.31,10.43-23.31,23.31,10.43,23.31,23.31,23.31Z\"><\/path><path class=\"st1\" d=\"M36.62,50.61c-.38.38-1,.38-1.39,0l-4.14-4.14c-.38-.38-.38-1,0-1.39l4.97-4.97c.38-.38.25-.69-.29-.69h-15.12c-.54,0-.98-.44-.98-.98v-5.87c0-.54.44-.98.98-.98h15.12c.54,0,.67-.31.29-.69l-4.97-4.97c-.38-.38-.38-1,0-1.39l4.14-4.14c.38-.38,1-.38,1.39,0l14.42,14.42c.38.38.38,1,0,1.38l-14.42,14.41Z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Les efforts li\u00e9s \u00e0 la cr\u00e9ation, \u00e0 la mise \u00e0 jour et \u00e0 la diffusion de contenu manquent de transparence.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" viewBox=\"0 0 71 71\"><defs><style>      .st0 {        fill: #fff;      }      .st1 {        fill: #e31008;      }    <\/style><\/defs><rect class=\"st1\" width=\"71\" height=\"71\" rx=\"11.26\" ry=\"11.26\"><\/rect><path class=\"st0\" d=\"M35.5,58.81c12.87,0,23.31-10.43,23.31-23.31s-10.43-23.31-23.31-23.31-23.31,10.43-23.31,23.31,10.43,23.31,23.31,23.31Z\"><\/path><path class=\"st1\" d=\"M36.62,50.61c-.38.38-1,.38-1.39,0l-4.14-4.14c-.38-.38-.38-1,0-1.39l4.97-4.97c.38-.38.25-.69-.29-.69h-15.12c-.54,0-.98-.44-.98-.98v-5.87c0-.54.44-.98.98-.98h15.12c.54,0,.67-.31.29-.69l-4.97-4.97c-.38-.38-.38-1,0-1.39l4.14-4.14c.38-.38,1-.38,1.39,0l14.42,14.42c.38.38.38,1,0,1.38l-14.42,14.41Z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Les canaux de diffusion, les formats et les processus de diffusion ne sont pas optimis\u00e9s sur la base des donn\u00e9es.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" viewBox=\"0 0 71 71\"><defs><style>      .st0 {        fill: #fff;      }      .st1 {        fill: #e31008;      }    <\/style><\/defs><rect class=\"st1\" width=\"71\" height=\"71\" rx=\"11.26\" ry=\"11.26\"><\/rect><path class=\"st0\" d=\"M35.5,58.81c12.87,0,23.31-10.43,23.31-23.31s-10.43-23.31-23.31-23.31-23.31,10.43-23.31,23.31,10.43,23.31,23.31,23.31Z\"><\/path><path class=\"st1\" d=\"M36.62,50.61c-.38.38-1,.38-1.39,0l-4.14-4.14c-.38-.38-.38-1,0-1.39l4.97-4.97c.38-.38.25-.69-.29-.69h-15.12c-.54,0-.98-.44-.98-.98v-5.87c0-.54.44-.98.98-.98h15.12c.54,0,.67-.31.29-.69l-4.97-4.97c-.38-.38-.38-1,0-1.39l4.14-4.14c.38-.38,1-.38,1.39,0l14.42,14.42c.38.38.38,1,0,1.38l-14.42,14.41Z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Les d\u00e9cisions relatives \u00e0 l'am\u00e9lioration du contenu et des processus reposent souvent sur des hypoth\u00e8ses plut\u00f4t que sur des faits.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" viewBox=\"0 0 71 71\"><defs><style>      .st0 {        fill: #fff;      }      .st1 {        fill: #e31008;      }    <\/style><\/defs><rect class=\"st1\" width=\"71\" height=\"71\" rx=\"11.26\" ry=\"11.26\"><\/rect><path class=\"st0\" d=\"M35.5,58.81c12.87,0,23.31-10.43,23.31-23.31s-10.43-23.31-23.31-23.31-23.31,10.43-23.31,23.31,10.43,23.31,23.31,23.31Z\"><\/path><path class=\"st1\" d=\"M36.62,50.61c-.38.38-1,.38-1.39,0l-4.14-4.14c-.38-.38-.38-1,0-1.39l4.97-4.97c.38-.38.25-.69-.29-.69h-15.12c-.54,0-.98-.44-.98-.98v-5.87c0-.54.44-.98.98-.98h15.12c.54,0,.67-.31.29-.69l-4.97-4.97c-.38-.38-.38-1,0-1.39l4.14-4.14c.38-.38,1-.38,1.39,0l14.42,14.42c.38.38.38,1,0,1.38l-14.42,14.41Z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Il est difficile de mesurer le succ\u00e8s des initiatives visant \u00e0 am\u00e9liorer la qualit\u00e9 du contenu.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e7b4a3b e-con-full bg-img-left-angled e-flex e-con e-child\" data-id=\"e7b4a3b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cc9c1fc e-flex e-con-boxed e-con e-child\" data-id=\"cc9c1fc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5152fab elementor-widget elementor-widget-heading\" data-id=\"5152fab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comment kwsoft\u00ae soutient l'intelligence d'affaires <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30903a6 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"30903a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b32196 elementor-widget elementor-widget-text-editor\" data-id=\"8b32196\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>La Serie M\/ g\u00e8re et coordonne l&rsquo;ensemble du cycle de vie des documents. Ainsi, des donn\u00e9es et des m\u00e9tadonn\u00e9es peuvent \u00eatre g\u00e9n\u00e9r\u00e9es \u00e0 chaque \u00e9tape du processus et mises \u00e0 disposition \u00e0 des fins d&rsquo;analyse. <\/p><p>Cela inclut les donn\u00e9es sp\u00e9cifiques aux applications, les m\u00e9tadonn\u00e9es issues des mod\u00e8les et des blocs de contenu, les param\u00e8tres syst\u00e8me, les activit\u00e9s de l&rsquo;\u00e9diteur, les informations sur les utilisateurs, ainsi que les donn\u00e9es issues de la <a href=\"https:\/\/dev.kwsoft.de\/fr\/savoir-faire\/gestion-des-sorties\/\">gestion des sorties<\/a>. Ces informations peuvent \u00eatre int\u00e9gr\u00e9es dans des processus de BI et analys\u00e9es conjointement avec d&rsquo;autres sources de donn\u00e9es. <\/p><p>Cela permet de mettre en \u00e9vidence les domaines dans lesquels la communication est efficace, ceux o\u00f9 des efforts inutiles sont d\u00e9ploy\u00e9s, ainsi que les contenus, ressources ou processus \u00e0 am\u00e9liorer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f5217e4 e-con-full cl-blend-overlay e-flex e-con e-parent\" data-id=\"f5217e4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-bf6485f e-flex e-con-boxed e-con e-child\" data-id=\"bf6485f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9e24b75 e-flex e-con-boxed e-con e-child\" data-id=\"9e24b75\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-69d05c9 elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"69d05c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Rendez vos communications avec vos clients mesurables<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be67c79 cl-zero-bottom-margin elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"be67c79\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>D\u00e9couvrez comment la gamme Serie M\/ fournit la base de donn\u00e9es n\u00e9cessaire \u00e0 l&rsquo;intelligence d&rsquo;affaires et \u00e0 l&rsquo;optimisation continue.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-145fd38 elementor-widget__width-initial elementor-widget elementor-widget-button\" data-id=\"145fd38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contactez nous!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cd59e52 e-flex e-con-boxed e-con e-child\" data-id=\"cd59e52\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4b33ae6 e-flex e-con-boxed e-con e-child\" data-id=\"4b33ae6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-345decd elementor-widget elementor-widget-heading\" data-id=\"345decd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Les trois piliers de l'optimisation de la communication bas\u00e9e sur les donn\u00e9es <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2dd9889 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"2dd9889\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1ec4d8f e-con-full e-flex e-con e-child\" data-id=\"1ec4d8f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2df9ea8 e-con-full e-flex e-con e-child\" data-id=\"2df9ea8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a8d24b elementor-widget elementor-widget-image\" data-id=\"7a8d24b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"131\" height=\"131\" src=\"https:\/\/dev.kwsoft.de\/wp-content\/uploads\/2026\/04\/menu-engineering131x131.png\" class=\"attachment-thumbnail size-thumbnail wp-image-18372\" alt=\"Ic\u00f4ne de menu : Migration depuis les anciens syst\u00e8mes\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-290b1bc elementor-widget elementor-widget-heading\" data-id=\"290b1bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Informations sur les processus<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c33463f elementor-widget-tablet__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"c33463f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Analyser la mani\u00e8re dont les documents sont cr\u00e9\u00e9s, trait\u00e9s et diffus\u00e9s tout au long du processus <a href=\"https:\/\/dev.kwsoft.de\/fr\/savoir-faire\/gestion-de-la-communication-client-ccm\/\">CCM<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1ab8770 e-con-full e-flex e-con e-child\" data-id=\"1ab8770\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f482da elementor-widget elementor-widget-image\" data-id=\"3f482da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"131\" height=\"131\" src=\"https:\/\/dev.kwsoft.de\/wp-content\/uploads\/2026\/03\/benefit-tasks_performance131x131-chart-diagramm.png\" class=\"attachment-thumbnail size-thumbnail wp-image-14516\" alt=\"\" srcset=\"https:\/\/dev.kwsoft.de\/wp-content\/uploads\/2026\/03\/benefit-tasks_performance131x131-chart-diagramm.png 131w, https:\/\/dev.kwsoft.de\/wp-content\/uploads\/2026\/03\/elementor\/thumbs\/benefit-tasks_performance131x131-chart-diagramm-rkl72n0q92cw38giyi9h4lykhl6ggfby885473qpyg.png 100w\" sizes=\"(max-width: 131px) 100vw, 131px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9354de1 elementor-widget elementor-widget-heading\" data-id=\"9354de1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Analyse de contenu<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1a2029 elementor-widget-tablet__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"e1a2029\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Identifiez les mod\u00e8les, les blocs de contenu, les textes et les ressources qui sont utilis\u00e9s, modifi\u00e9s ou enrichis.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ca78fe9 e-con-full e-flex e-con e-child\" data-id=\"ca78fe9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8c70bec elementor-widget elementor-widget-image\" data-id=\"8c70bec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"131\" height=\"131\" src=\"https:\/\/dev.kwsoft.de\/wp-content\/uploads\/2026\/02\/technology-131x131-1.png\" class=\"attachment-thumbnail size-thumbnail wp-image-14116\" alt=\"Icon: Symbol of a circuit board\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c6ef4b elementor-widget elementor-widget-heading\" data-id=\"7c6ef4b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Intelligence de sortie<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74bd670 elementor-widget-tablet__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"74bd670\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u00c9valuer les <a href=\"https:\/\/dev.kwsoft.de\/fr\/produits\/m-oms-gestion-des-sorties\/m-oms-formats-de-sortie\/\">formats de sortie<\/a>, les canaux, les processus de diffusion et les param\u00e8tres de sortie afin de jeter les bases d&rsquo;une communication plus efficace.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-97f0a14 e-flex e-con-boxed e-con e-child\" data-id=\"97f0a14\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a8a1938 elementor-widget elementor-widget-heading\" data-id=\"a8a1938\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Donn\u00e9es exploitables issues de la S\u00e9rie M\/<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cee8337 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"cee8337\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c33ca5c elementor-widget elementor-widget-image\" data-id=\"c33ca5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"350\" height=\"156\" src=\"https:\/\/dev.kwsoft.de\/wp-content\/uploads\/2026\/06\/ContentExcellence_BI-1.svg\" class=\"attachment-large size-large wp-image-18582\" alt=\"Illustration du produit : Business Intelligence\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1fe26ad e-grid e-con-full e-con e-child\" data-id=\"1fe26ad\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-140ee99 e-con-full e-flex e-con e-child\" data-id=\"140ee99\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b191ea elementor-widget elementor-widget-heading\" data-id=\"3b191ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"> Mod\u00e8les et blocs de contenu <\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5322fad elementor-widget elementor-widget-text-editor\" data-id=\"5322fad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>La Serie M\/ peut fournir des m\u00e9tadonn\u00e9es concernant l&rsquo;utilisation, la diffusion, le contenu et la modification des mod\u00e8les et des blocs de contenu r\u00e9utilisables.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a716199 e-con-full e-flex e-con e-child\" data-id=\"a716199\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eabae93 elementor-widget elementor-widget-heading\" data-id=\"eabae93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Activit\u00e9s de l'\u00e9diteur<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8eab716 elementor-widget elementor-widget-text-editor\" data-id=\"8eab716\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Par exemple, il est possible d&rsquo;analyser les modifications apport\u00e9es aux blocs de contenu, les ajouts manuels, le contenu en texte libre et le contenu suppl\u00e9mentaire ins\u00e9r\u00e9 par les utilisateurs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b777b70 e-con-full e-flex e-con e-child\" data-id=\"b777b70\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4dd5464 elementor-widget elementor-widget-heading\" data-id=\"4dd5464\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Donn\u00e9es relatives aux utilisateurs et aux processus <\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f8d18a elementor-widget elementor-widget-text-editor\" data-id=\"7f8d18a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Les r\u00f4les, les activit\u00e9s, les informations d&rsquo;acheminement et les \u00e9tapes de traitement permettent de mieux comprendre comment les services g\u00e8rent concr\u00e8tement les flux de documents.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a46d7b1 e-grid e-con-full e-con e-child\" data-id=\"a46d7b1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-081cfe2 e-con-full e-flex e-con e-child\" data-id=\"081cfe2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-94a76a5 elementor-widget elementor-widget-heading\" data-id=\"94a76a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Gestion des sorties<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1adab75 elementor-widget elementor-widget-text-editor\" data-id=\"1adab75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/dev.kwsoft.de\/fr\/produits\/m-oms-gestion-des-sorties\/presentation-de-m-oms\/\">Les canaux de sortie<\/a>, les formats g\u00e9n\u00e9r\u00e9s, le nombre de pages, le volume des documents, les horodatages de traitement et les param\u00e8tres de livraison peuvent \u00eatre utilis\u00e9s \u00e0 des fins d&rsquo;analyse.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bca7eb6 e-con-full e-flex e-con e-child\" data-id=\"bca7eb6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-22a1830 elementor-widget elementor-widget-heading\" data-id=\"22a1830\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Optimisation des livraisons et des co\u00fbts<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8362965 elementor-widget elementor-widget-text-editor\" data-id=\"8362965\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Les informations relatives aux frais d&rsquo;affranchissement, \u00e0 l&rsquo;optimisation de la distribution, aux processus d&rsquo;impression et \u00e0 l&rsquo;automatisation postale peuvent aider les organisations \u00e0 am\u00e9liorer leurs processus de distribution, tant physiques que num\u00e9riques.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-812500f e-con-full cl-blend-overlay e-flex e-con e-parent\" data-id=\"812500f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-d2354c7 e-flex e-con-boxed e-con e-child\" data-id=\"d2354c7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0a90495 e-flex e-con-boxed e-con e-child\" data-id=\"0a90495\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-75d7096 elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"75d7096\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">creating communication<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e539fb5 elementor-widget elementor-widget-button\" data-id=\"e539fb5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contactez nous!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-42e35de e-flex e-con-boxed e-con e-child\" data-id=\"42e35de\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ee1e1ca e-flex e-con-boxed e-con e-parent\" data-id=\"ee1e1ca\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-174a579 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"174a579\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ce que l'intelligence d'affaires apporte \u00e0 votre communication client <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63cc0a5 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"63cc0a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-504d31f elementor-widget__width-inherit cl-inline-link-fix elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"504d31f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" viewBox=\"0 0 71 71\"><defs><style>      .st0 {        fill: #fff;      }      .st1 {        fill: #e31008;      }    <\/style><\/defs><rect class=\"st1\" width=\"71\" height=\"71\" rx=\"11.26\" ry=\"11.26\"><\/rect><path class=\"st0\" d=\"M35.5,58.81c12.87,0,23.31-10.43,23.31-23.31s-10.43-23.31-23.31-23.31-23.31,10.43-23.31,23.31,10.43,23.31,23.31,23.31Z\"><\/path><path class=\"st1\" d=\"M36.62,50.61c-.38.38-1,.38-1.39,0l-4.14-4.14c-.38-.38-.38-1,0-1.39l4.97-4.97c.38-.38.25-.69-.29-.69h-15.12c-.54,0-.98-.44-.98-.98v-5.87c0-.54.44-.98.98-.98h15.12c.54,0,.67-.31.29-.69l-4.97-4.97c-.38-.38-.38-1,0-1.39l4.14-4.14c.38-.38,1-.38,1.39,0l14.42,14.42c.38.38.38,1,0,1.38l-14.42,14.41Z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Une plus grande transparence \u2013 Les organisations acqui\u00e8rent une compr\u00e9hension claire du fonctionnement r\u00e9el des processus de communication.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" viewBox=\"0 0 71 71\"><defs><style>      .st0 {        fill: #fff;      }      .st1 {        fill: #e31008;      }    <\/style><\/defs><rect class=\"st1\" width=\"71\" height=\"71\" rx=\"11.26\" ry=\"11.26\"><\/rect><path class=\"st0\" d=\"M35.5,58.81c12.87,0,23.31-10.43,23.31-23.31s-10.43-23.31-23.31-23.31-23.31,10.43-23.31,23.31,10.43,23.31,23.31,23.31Z\"><\/path><path class=\"st1\" d=\"M36.62,50.61c-.38.38-1,.38-1.39,0l-4.14-4.14c-.38-.38-.38-1,0-1.39l4.97-4.97c.38-.38.25-.69-.29-.69h-15.12c-.54,0-.98-.44-.98-.98v-5.87c0-.54.44-.98.98-.98h15.12c.54,0,.67-.31.29-.69l-4.97-4.97c-.38-.38-.38-1,0-1.39l4.14-4.14c.38-.38,1-.38,1.39,0l14.42,14.42c.38.38.38,1,0,1.38l-14.42,14.41Z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>Un contenu de meilleure qualit\u00e9<\/strong> \u2013 Les textes standard, les blocs de contenu et les mod\u00e8les peuvent \u00eatre am\u00e9lior\u00e9s en permanence en fonction de leur utilisation r\u00e9elle.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" viewBox=\"0 0 71 71\"><defs><style>      .st0 {        fill: #fff;      }      .st1 {        fill: #e31008;      }    <\/style><\/defs><rect class=\"st1\" width=\"71\" height=\"71\" rx=\"11.26\" ry=\"11.26\"><\/rect><path class=\"st0\" d=\"M35.5,58.81c12.87,0,23.31-10.43,23.31-23.31s-10.43-23.31-23.31-23.31-23.31,10.43-23.31,23.31,10.43,23.31,23.31,23.31Z\"><\/path><path class=\"st1\" d=\"M36.62,50.61c-.38.38-1,.38-1.39,0l-4.14-4.14c-.38-.38-.38-1,0-1.39l4.97-4.97c.38-.38.25-.69-.29-.69h-15.12c-.54,0-.98-.44-.98-.98v-5.87c0-.54.44-.98.98-.98h15.12c.54,0,.67-.31.29-.69l-4.97-4.97c-.38-.38-.38-1,0-1.39l4.14-4.14c.38-.38,1-.38,1.39,0l14.42,14.42c.38.38.38,1,0,1.38l-14.42,14.41Z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>Des processus plus efficaces<\/strong> \u2013 Les t\u00e2ches manuelles, les contenus en texte libre et les \u00e9tapes de traitement superflues sont mis en \u00e9vidence.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" viewBox=\"0 0 71 71\"><defs><style>      .st0 {        fill: #fff;      }      .st1 {        fill: #e31008;      }    <\/style><\/defs><rect class=\"st1\" width=\"71\" height=\"71\" rx=\"11.26\" ry=\"11.26\"><\/rect><path class=\"st0\" d=\"M35.5,58.81c12.87,0,23.31-10.43,23.31-23.31s-10.43-23.31-23.31-23.31-23.31,10.43-23.31,23.31,10.43,23.31,23.31,23.31Z\"><\/path><path class=\"st1\" d=\"M36.62,50.61c-.38.38-1,.38-1.39,0l-4.14-4.14c-.38-.38-.38-1,0-1.39l4.97-4.97c.38-.38.25-.69-.29-.69h-15.12c-.54,0-.98-.44-.98-.98v-5.87c0-.54.44-.98.98-.98h15.12c.54,0,.67-.31.29-.69l-4.97-4.97c-.38-.38-.38-1,0-1.39l4.14-4.14c.38-.38,1-.38,1.39,0l14.42,14.42c.38.38.38,1,0,1.38l-14.42,14.41Z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>Diffusion optimis\u00e9e<\/strong> \u2013 Les canaux, les formats, les processus de diffusion et les co\u00fbts de production peuvent \u00eatre \u00e9valu\u00e9s \u00e0 l'aide d'analyses fond\u00e9es sur les donn\u00e9es.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" viewBox=\"0 0 71 71\"><defs><style>      .st0 {        fill: #fff;      }      .st1 {        fill: #e31008;      }    <\/style><\/defs><rect class=\"st1\" width=\"71\" height=\"71\" rx=\"11.26\" ry=\"11.26\"><\/rect><path class=\"st0\" d=\"M35.5,58.81c12.87,0,23.31-10.43,23.31-23.31s-10.43-23.31-23.31-23.31-23.31,10.43-23.31,23.31,10.43,23.31,23.31,23.31Z\"><\/path><path class=\"st1\" d=\"M36.62,50.61c-.38.38-1,.38-1.39,0l-4.14-4.14c-.38-.38-.38-1,0-1.39l4.97-4.97c.38-.38.25-.69-.29-.69h-15.12c-.54,0-.98-.44-.98-.98v-5.87c0-.54.44-.98.98-.98h15.12c.54,0,.67-.31.29-.69l-4.97-4.97c-.38-.38-.38-1,0-1.39l4.14-4.14c.38-.38,1-.38,1.39,0l14.42,14.42c.38.38.38,1,0,1.38l-14.42,14.41Z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><strong>Excellence mesurable en mati\u00e8re de contenu<\/strong> \u2013 Les initiatives li\u00e9es \u00e0 la <a href=\"https:\/\/dev.kwsoft.de\/fr\/solutions\/excellence-du-contenu\/ccm-verification-linguistique\/\">v\u00e9rification linguistique<\/a>, \u00e0 l'accessibilit\u00e9, \u00e0 l'IA, au multilinguisme et \u00e0 la gestion des publications peuvent \u00eatre \u00e9valu\u00e9es plus efficacement et am\u00e9lior\u00e9es en continu.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-556c78d e-flex e-con-boxed e-con e-parent\" data-id=\"556c78d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-69466ea e-con-full e-flex e-con e-child\" data-id=\"69466ea\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;shape_divider_top&quot;:&quot;tilt&quot;}\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M0,6V0h1000v100L0,6z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1448fe0 elementor-widget elementor-widget-heading\" data-id=\"1448fe0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Rubriques associ\u00e9es<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e5e9c57 e-con-full e-flex e-con e-child\" data-id=\"e5e9c57\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c96dc1f e-con-full e-flex e-con e-child\" data-id=\"c96dc1f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8d26ce4 elementor-widget elementor-widget-heading\" data-id=\"8d26ce4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">IA et automatisation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5689731 elementor-widget elementor-widget-text-editor\" data-id=\"5689731\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Int\u00e9grer l&rsquo;IA et l&rsquo;automatisation dans les processus de gestion de la relation client (CCM) de mani\u00e8re contr\u00f4l\u00e9e.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d701951 elementor-widget elementor-widget-button\" data-id=\"d701951\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/solutions\/content-excellence\/ccm-ai-automation\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">En savoir plus<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7962dbf e-con-full e-flex e-con e-child\" data-id=\"7962dbf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ae7b51f e-con-full e-flex e-con e-child\" data-id=\"ae7b51f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-95dee6b elementor-widget elementor-widget-heading\" data-id=\"95dee6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Gestion des sorties<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44aa874 elementor-widget elementor-widget-text-editor\" data-id=\"44aa874\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Assurer la diffusion fiable des communications destin\u00e9es aux clients, tant sur les canaux physiques que num\u00e9riques.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5a1da1 elementor-widget elementor-widget-button\" data-id=\"b5a1da1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"http:\/\/!--[CDATA[\/solutions\/output-management\/%5D%5D--\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">En savoir plus<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a335d0e e-con-full e-flex e-con e-child\" data-id=\"a335d0e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a5fb3fb elementor-widget elementor-widget-heading\" data-id=\"a5fb3fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pr\u00e9sentation de Content Excellence<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-411fc47 elementor-widget elementor-widget-text-editor\" data-id=\"411fc47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>D\u00e9couvrez \u00e0 quoi ressemble une communication client d&rsquo;exception.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-176dc2f elementor-widget elementor-widget-button\" data-id=\"176dc2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/solutions\/content-excellence\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">En savoir plus<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a837d1 elementor-widget elementor-widget-template\" data-id=\"4a837d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"section\" data-elementor-id=\"11146\" class=\"elementor elementor-11146 elementor-356 elementor-356\" data-elementor-post-type=\"elementor_library\">\n\t\t\t<div class=\"elementor-element elementor-element-abb9b27 e-flex e-con-boxed e-con e-parent\" data-id=\"abb9b27\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b418fad e-con-full e-flex e-con e-child\" data-id=\"b418fad\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-48d6542 e-con-full e-flex e-con e-child\" data-id=\"48d6542\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7fe2561 elementor-widget elementor-widget-shortcode\" data-id=\"7fe2561\" data-element_type=\"widget\" data-e-type=\"widget\" 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