{"id":11813,"date":"2026-02-20T10:48:32","date_gmt":"2026-02-20T09:48:32","guid":{"rendered":"https:\/\/dev.kwsoft.de\/know-how\/output-management\/"},"modified":"2026-06-24T16:35:28","modified_gmt":"2026-06-24T14:35:28","slug":"output-management","status":"publish","type":"page","link":"https:\/\/dev.kwsoft.de\/fr\/savoir-faire\/output-management\/","title":{"rendered":"Gestion des sorties"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11813\" class=\"elementor elementor-11813 elementor-8413\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-38870197 e-con-full e-flex e-con e-parent\" data-id=\"38870197\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-5d6511ca e-flex e-con-boxed e-con e-child\" data-id=\"5d6511ca\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63d08f6a elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"63d08f6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Gestion des sorties<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-76e4261c e-con-full e-flex e-con e-child\" data-id=\"76e4261c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bbf441b e-flex e-con-boxed e-con e-parent\" data-id=\"bbf441b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-51d1f95 e-con-full e-flex e-con e-child\" data-id=\"51d1f95\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c6c0166 elementor-widget__width-initial elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"c6c0166\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-lightbulb\" viewBox=\"0 0 352 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M96.06 454.35c.01 6.29 1.87 12.45 5.36 17.69l17.09 25.69a31.99 31.99 0 0 0 26.64 14.28h61.71a31.99 31.99 0 0 0 26.64-14.28l17.09-25.69a31.989 31.989 0 0 0 5.36-17.69l.04-38.35H96.01l.05 38.35zM0 176c0 44.37 16.45 84.85 43.56 115.78 16.52 18.85 42.36 58.23 52.21 91.45.04.26.07.52.11.78h160.24c.04-.26.07-.51.11-.78 9.85-33.22 35.69-72.6 52.21-91.45C335.55 260.85 352 220.37 352 176 352 78.61 272.91-.3 175.45 0 73.44.31 0 82.97 0 176zm176-80c-44.11 0-80 35.89-80 80 0 8.84-7.16 16-16 16s-16-7.16-16-16c0-61.76 50.24-112 112-112 8.84 0 16 7.16 16 16s-7.16 16-16 16z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46dc119 elementor-widget elementor-widget-heading\" data-id=\"46dc119\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Signification <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a537b6 elementor-widget elementor-widget-text-editor\" data-id=\"3a537b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>L\u2019Output Management est la plaque tournante centrale de l\u2019entreprise pour la communication client bas\u00e9e sur des documents. C\u2019est l\u00e0 que les r\u00e9sultats de la <a href=\"\/solutions\/content-creation-composition-with-serie-m\/\">cr\u00e9ation de documents<\/a> convergent vers un point central, c\u2019est l\u00e0 que s\u2019ex\u00e9cutent les processus d\u2019optimisation qui englobent l\u2019ensemble du volume de documents de l\u2019entreprise et c\u2019est \u00e9galement l\u00e0 que l\u2019on peut s\u2019assurer que tous les documents sortants sont archiv\u00e9s. L\u2019Output Management est donc \u00e9galement un \u00e9l\u00e9ment central du <a href=\"https:\/\/dev.kwsoft.de\/fr\/savoir-faire\/gestion-de-la-communication-client-ccm\/\">Customer Communications Management CCM<\/a>, qui, selon son concept, comprend tous les composants qui contribuent \u00e0 exploiter, organiser et am\u00e9liorer la communication d\u2019une entreprise avec ses clients.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-129b3bb e-con-full e-flex e-con e-child\" data-id=\"129b3bb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d3b8b0 elementor-widget__width-initial elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"5d3b8b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrows-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M352.201 425.775l-79.196 79.196c-9.373 9.373-24.568 9.373-33.941 0l-79.196-79.196c-15.119-15.119-4.411-40.971 16.971-40.97h51.162L228 284H127.196v51.162c0 21.382-25.851 32.09-40.971 16.971L7.029 272.937c-9.373-9.373-9.373-24.569 0-33.941L86.225 159.8c15.119-15.119 40.971-4.411 40.971 16.971V228H228V127.196h-51.23c-21.382 0-32.09-25.851-16.971-40.971l79.196-79.196c9.373-9.373 24.568-9.373 33.941 0l79.196 79.196c15.119 15.119 4.411 40.971-16.971 40.971h-51.162V228h100.804v-51.162c0-21.382 25.851-32.09 40.97-16.971l79.196 79.196c9.373 9.373 9.373 24.569 0 33.941L425.773 352.2c-15.119 15.119-40.971 4.411-40.97-16.971V284H284v100.804h51.23c21.382 0 32.09 25.851 16.971 40.971z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56fc3e1 elementor-widget elementor-widget-heading\" data-id=\"56fc3e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Gestion des sorties multicanales et omnicanales<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3feef7 elementor-widget elementor-widget-text-editor\" data-id=\"c3feef7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Avec l\u2019augmentation constante de la proportion de formes num\u00e9riques de communication avec les clients, l\u2019importance de la gestion des sorties augmente \u00e9galement, car le nombre de canaux de sortie \u00e0 desservir augmente et avec lui les processus associ\u00e9s de s\u00e9lection, de pr\u00e9paration et d\u2019optimisation. C\u2019est pourquoi on parle souvent aujourd\u2019hui de <a href=\"https:\/\/dev.kwsoft.de\/fr\/savoir-faire\/gestion-multicanale-omnicanale\/\">Gestion des sorties multicanales<\/a> et, de plus en plus, <a href=\"https:\/\/dev.kwsoft.de\/fr\/produits\/serie-m-customer-communication-management\/\">Gestion des sorties omnicanales<\/a>. L\u2019objectif de cette derni\u00e8re est de traiter tous les contacts clients entrants (les entrants) sur tous les canaux et d\u2019utiliser le canal de sortie le plus adapt\u00e9 \u00e0 la r\u00e9ponse dans le cas en cours. Cela signifie un changement fondamental dans les formats et les processus des documents. Par exemple, la r\u00e9ponse d\u2019un commis peut prendre des supports de sortie et des formes de sortie tr\u00e8s diff\u00e9rents. Ce n\u2019est qu\u2019\u00e0 la toute fin de la cha\u00eene de processus que le syst\u00e8me d\u00e9cide, en fonction des crit\u00e8res sous-jacents, si cette r\u00e9ponse doit \u00eatre pr\u00e9par\u00e9e et livr\u00e9e sous forme d\u2019e-mail, de SMS, d\u2019acc\u00e8s \u00e0 un portail ou de lettre \u2013 et sous quelle forme cette action doit \u00eatre document\u00e9e et archiv\u00e9e.      <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2e28389 e-con-full e-flex e-con e-child\" data-id=\"2e28389\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ce59c31 elementor-widget__width-initial elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"ce59c31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-paper-plane\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M476 3.2L12.5 270.6c-18.1 10.4-15.8 35.6 2.2 43.2L121 358.4l287.3-253.2c5.5-4.9 13.3 2.6 8.6 8.3L176 407v80.5c0 23.6 28.5 32.9 42.5 15.8L282 426l124.6 52.2c14.2 6 30.4-2.9 33-18.2l72-432C515 7.8 493.3-6.8 476 3.2z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bfa83e3 elementor-widget elementor-widget-heading\" data-id=\"bfa83e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Gestion des sorties Solutions avec S\u00e9ries M\/<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f41df6 elementor-widget elementor-widget-text-editor\" data-id=\"9f41df6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Comme d\u00e9j\u00e0 soulign\u00e9 au d\u00e9but, il est d\u00e9cisif pour l\u2019efficacit\u00e9 d\u2019un syst\u00e8me de gestion des sorties que tous les documents cr\u00e9\u00e9s dans l\u2019entreprise soient trait\u00e9s de mani\u00e8re centralis\u00e9e. La fa\u00e7on la plus simple de le faire est d\u2019utiliser un syst\u00e8me central pour la <a href=\"https:\/\/dev.kwsoft.de\/fr\/savoir-faire\/creation-de-documents-professionnels\/\">cr\u00e9ation de documents<\/a>. <a href=\"https:\/\/dev.kwsoft.de\/fr\/produits\/serie-m-customer-communication-management\/\">Serie M\/<\/a> propose une <a href=\"\/solutions\/content-creation-composition-with-serie-m\/\">cr\u00e9ation de documents<\/a> int\u00e9gr\u00e9e au syst\u00e8me de <a href=\"https:\/\/dev.kwsoft.de\/fr\/produits\/m-oms-gestion-des-sorties\/presentation-de-m-oms\/\">gestion des sorties<\/a>, qui est con\u00e7u pour toutes les formes de traitement courantes :  <\/p><ul style=\"padding-left: 50px;\"><li>Cr\u00e9ation de documents en ligne ou <a href=\"https:\/\/dev.kwsoft.de\/fr\/savoir-faire\/traitement-du-dialogue-creation-de-documents-interactifs-ou-en-ligne\/\">traitement interactif ou de dialogue<\/a> sur le bureau et hors ligne ou sur le client Web<\/li><li><a href=\"https:\/\/dev.kwsoft.de\/fr\/savoir-faire\/traitement-en-arriere-plan\/\">Traitement en arri\u00e8re-plan<\/a><\/li><li><a href=\"https:\/\/dev.kwsoft.de\/fr\/savoir-faire\/traitement-par-lots-ou-traitement-par-pile\/\">Traitement par lots<\/a><\/li><\/ul><p>Cela a permis \u00e0 de nombreuses entreprises de remplacer les solutions de traitement de texte isol\u00e9es historiquement d\u00e9velopp\u00e9es par la gestion centrale des communications client de Serie M\/. Non seulement cela permet d\u2019\u00e9conomiser de multiples co\u00fbts de d\u00e9veloppement et de maintenance, mais l\u2019administration centrale offre \u00e9galement aux entreprises la flexibilit\u00e9 n\u00e9cessaire pour r\u00e9agir rapidement aux \u00e9volutions du march\u00e9, en particulier dans le contexte de la transformation num\u00e9rique. <\/p><p>Le format de donn\u00e9es interne neutre en sortie des documents est la condition pr\u00e9alable pour qu\u2019\u00e0 la fin du processus, <a href=\"https:\/\/dev.kwsoft.de\/fr\/savoir-faire\/rendu\/\">les moteurs de rendu<\/a> les plus divers puissent \u00eatre utilis\u00e9s pour amener le document dans sa forme finale. L\u2019approche int\u00e9gr\u00e9e de Serie M\/ garantit que le processus de cr\u00e9ation de documents peut transf\u00e9rer ses r\u00e9sultats directement et sans conversion vers la gestion des sorties pour un traitement ult\u00e9rieur. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c1e703 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"5c1e703\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/know-how\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Vers l'aper\u00e7u du savoir-faire<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f108527 e-flex e-con-boxed e-con e-parent\" data-id=\"f108527\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-20ea995 e-con-full e-flex e-con e-child\" data-id=\"20ea995\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;shape_divider_top&quot;:&quot;tilt&quot;}\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M0,6V0h1000v100L0,6z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f34506 elementor-widget elementor-widget-heading\" data-id=\"3f34506\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Rubriques associ\u00e9es<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e67fc87 e-con-full e-flex e-con e-child\" data-id=\"e67fc87\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-dcaf9bd e-con-full e-flex e-con e-child\" data-id=\"dcaf9bd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b1b95a7 elementor-widget elementor-widget-text-editor\" data-id=\"b1b95a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong><a href=\"https:\/\/dev.kwsoft.de\/fr\/savoir-faire\/gestion-multicanale-omnicanale\/\">Omnichannel Management<\/a> | <a href=\"https:\/\/dev.kwsoft.de\/fr\/savoir-faire\/traitement-par-lots-ou-traitement-par-pile\/\">Traitement par lots<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1efdbca elementor-widget elementor-widget-template\" data-id=\"1efdbca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"section\" data-elementor-id=\"11146\" class=\"elementor elementor-11146 elementor-356 elementor-356\" data-elementor-post-type=\"elementor_library\">\n\t\t\t<div class=\"elementor-element elementor-element-abb9b27 e-flex e-con-boxed e-con e-parent\" data-id=\"abb9b27\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b418fad e-con-full e-flex e-con e-child\" 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