{"id":11803,"date":"2026-02-20T10:34:24","date_gmt":"2026-02-20T09:34:24","guid":{"rendered":"https:\/\/dev.kwsoft.de\/know-how\/multi-channel-omni-channel-management\/"},"modified":"2026-06-25T04:45:38","modified_gmt":"2026-06-25T02:45:38","slug":"gestion-multicanale-omnicanale","status":"publish","type":"page","link":"https:\/\/dev.kwsoft.de\/fr\/savoir-faire\/gestion-multicanale-omnicanale\/","title":{"rendered":"Gestion multicanale, omnicanale"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11803\" class=\"elementor elementor-11803 elementor-8402\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3782a9e7 e-con-full e-flex e-con e-parent\" data-id=\"3782a9e7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-5138190b e-flex e-con-boxed e-con e-child\" data-id=\"5138190b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-149d5dde elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"149d5dde\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Gestion multicanale, omnicanale<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-45443319 e-con-full e-flex e-con e-child\" data-id=\"45443319\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0432d9a e-flex e-con-boxed e-con e-parent\" data-id=\"0432d9a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-542640e e-con-full e-flex e-con e-child\" data-id=\"542640e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5447ae0 elementor-widget__width-initial elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"5447ae0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-lightbulb\" viewBox=\"0 0 352 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M96.06 454.35c.01 6.29 1.87 12.45 5.36 17.69l17.09 25.69a31.99 31.99 0 0 0 26.64 14.28h61.71a31.99 31.99 0 0 0 26.64-14.28l17.09-25.69a31.989 31.989 0 0 0 5.36-17.69l.04-38.35H96.01l.05 38.35zM0 176c0 44.37 16.45 84.85 43.56 115.78 16.52 18.85 42.36 58.23 52.21 91.45.04.26.07.52.11.78h160.24c.04-.26.07-.51.11-.78 9.85-33.22 35.69-72.6 52.21-91.45C335.55 260.85 352 220.37 352 176 352 78.61 272.91-.3 175.45 0 73.44.31 0 82.97 0 176zm176-80c-44.11 0-80 35.89-80 80 0 8.84-7.16 16-16 16s-16-7.16-16-16c0-61.76 50.24-112 112-112 8.84 0 16 7.16 16 16s-7.16 16-16 16z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb1a601 elementor-widget elementor-widget-heading\" data-id=\"fb1a601\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Termes <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2cd34b0 elementor-widget elementor-widget-text-editor\" data-id=\"2cd34b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Dans ce qui suit, les variantes les plus courantes pour la gestion des canaux de sortie ou pour la gestion des canaux.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c9577ca e-con-full e-flex e-con e-child\" data-id=\"c9577ca\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d7c4a86 elementor-widget__width-initial elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"d7c4a86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M173.898 439.404l-166.4-166.4c-9.997-9.997-9.997-26.206 0-36.204l36.203-36.204c9.997-9.998 26.207-9.998 36.204 0L192 312.69 432.095 72.596c9.997-9.997 26.207-9.997 36.204 0l36.203 36.204c9.997 9.997 9.997 26.206 0 36.204l-294.4 294.401c-9.998 9.997-26.207 9.997-36.204-.001z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2071ac5 elementor-widget elementor-widget-heading\" data-id=\"2071ac5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Monocanale<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0540a88 elementor-widget elementor-widget-text-editor\" data-id=\"0540a88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The in the past almost exclusively practiced output to exactly one channel, usually this was print.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-89d2c34 e-con-full e-flex e-con e-child\" data-id=\"89d2c34\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5acf31d elementor-widget__width-initial elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"5acf31d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-double\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M505 174.8l-39.6-39.6c-9.4-9.4-24.6-9.4-33.9 0L192 374.7 80.6 263.2c-9.4-9.4-24.6-9.4-33.9 0L7 302.9c-9.4 9.4-9.4 24.6 0 34L175 505c9.4 9.4 24.6 9.4 33.9 0l296-296.2c9.4-9.5 9.4-24.7.1-34zm-324.3 106c6.2 6.3 16.4 6.3 22.6 0l208-208.2c6.2-6.3 6.2-16.4 0-22.6L366.1 4.7c-6.2-6.3-16.4-6.3-22.6 0L192 156.2l-55.4-55.5c-6.2-6.3-16.4-6.3-22.6 0L68.7 146c-6.2 6.3-6.2 16.4 0 22.6l112 112.2z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e4ba3c elementor-widget elementor-widget-heading\" data-id=\"9e4ba3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Multicanale<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e9c7e34 elementor-widget elementor-widget-text-editor\" data-id=\"e9c7e34\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Le terme provient du marketing et \u00e0 l\u2019origine appel\u00e9 \u00ab gestion des ventes multicanale \u00bb, la coordination de diff\u00e9rents canaux de vente, par exemple les ventes via les magasins, le service sur le terrain, une boutique en ligne, etc. Dans le contexte de la gestion des <a href=\"https:\/\/dev.kwsoft.de\/fr\/savoir-faire\/gestion-de-la-communication-client-ccm\/\">communications client CCM<\/a>, nous entendons par <a href=\"https:\/\/dev.kwsoft.de\/fr\/solutions\/gestion-des-sorties\/\">gestion multicanale<\/a> la coordination de <a href=\"https:\/\/dev.kwsoft.de\/fr\/produits\/m-oms-gestion-des-sorties\/m-oms-formats-de-sortie\/\">diff\u00e9rents canaux de sortie<\/a> et m\u00e9dias dans le cadre de la communication client, c\u2019est-\u00e0-dire la sortie multicanale au sens \u00e9troit. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d33c531 e-con-full e-flex e-con e-child\" data-id=\"d33c531\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-61a8079 elementor-widget__width-initial elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"61a8079\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-star-of-life\" viewBox=\"0 0 480 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M471.99 334.43L336.06 256l135.93-78.43c7.66-4.42 10.28-14.2 5.86-21.86l-32.02-55.43c-4.42-7.65-14.21-10.28-21.87-5.86l-135.93 78.43V16c0-8.84-7.17-16-16.01-16h-64.04c-8.84 0-16.01 7.16-16.01 16v156.86L56.04 94.43c-7.66-4.42-17.45-1.79-21.87 5.86L2.15 155.71c-4.42 7.65-1.8 17.44 5.86 21.86L143.94 256 8.01 334.43c-7.66 4.42-10.28 14.21-5.86 21.86l32.02 55.43c4.42 7.65 14.21 10.27 21.87 5.86l135.93-78.43V496c0 8.84 7.17 16 16.01 16h64.04c8.84 0 16.01-7.16 16.01-16V339.14l135.93 78.43c7.66 4.42 17.45 1.8 21.87-5.86l32.02-55.43c4.42-7.65 1.8-17.43-5.86-21.85z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67e07bd elementor-widget elementor-widget-heading\" data-id=\"67e07bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Intercanale<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8be919e elementor-widget elementor-widget-text-editor\" data-id=\"8be919e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Doit \u00eatre consid\u00e9r\u00e9e comme une sp\u00e9cification du multicanal, qui permet un changement de canaux d\u2019entr\u00e9e et de sortie. Ainsi, un appel ou un e-mail du client peut non seulement d\u00e9clencher un rappel ou une r\u00e9ponse par e-mail, mais aussi, par exemple, l\u2019envoi direct de documents ou un rendez-vous de consultation par un repr\u00e9sentant du service client. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-37df48c e-con-full e-flex e-con e-child\" data-id=\"37df48c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cf40cae elementor-widget__width-initial elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"cf40cae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrows-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M352.201 425.775l-79.196 79.196c-9.373 9.373-24.568 9.373-33.941 0l-79.196-79.196c-15.119-15.119-4.411-40.971 16.971-40.97h51.162L228 284H127.196v51.162c0 21.382-25.851 32.09-40.971 16.971L7.029 272.937c-9.373-9.373-9.373-24.569 0-33.941L86.225 159.8c15.119-15.119 40.971-4.411 40.971 16.971V228H228V127.196h-51.23c-21.382 0-32.09-25.851-16.971-40.971l79.196-79.196c9.373-9.373 24.568-9.373 33.941 0l79.196 79.196c15.119 15.119 4.411 40.971-16.971 40.971h-51.162V228h100.804v-51.162c0-21.382 25.851-32.09 40.97-16.971l79.196 79.196c9.373 9.373 9.373 24.569 0 33.941L425.773 352.2c-15.119 15.119-40.971 4.411-40.97-16.971V284H284v100.804h51.23c21.382 0 32.09 25.851 16.971 40.971z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd5b1df elementor-widget elementor-widget-heading\" data-id=\"fd5b1df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Omnicanale<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3973f0f elementor-widget elementor-widget-text-editor\" data-id=\"3973f0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>L\u2019approche la plus moderne et la plus sophistiqu\u00e9e pour coordonner tous les canaux de communication possibles \u00e0 l\u2019int\u00e9rieur et \u00e0 l\u2019ext\u00e9rieur de l\u2019entreprise.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a14eef0 e-con-full e-flex e-con e-child\" data-id=\"a14eef0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-36c12bf elementor-widget__width-initial elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"36c12bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-449ad7d elementor-widget elementor-widget-heading\" data-id=\"449ad7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Exigences<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd2f380 elementor-widget elementor-widget-text-editor\" data-id=\"dd2f380\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>L\u2019Output Management multi-canal consiste \u00e0 fournir des informations au client de mani\u00e8re dynamique et sous la forme appropri\u00e9e, en utilisant le canal requis ou pr\u00e9f\u00e9r\u00e9 par le client. Des questions comme est ce que l\u2019envoie est imm\u00e9diat ou \u00e0 une heurese pr\u00e9cises, si c\u2019est pas e-mail ou via un SMS comme une notification, etc\u2026 Pour cela, un Output Management System tel que M\/OMS doit r\u00e9pondre \u00e0 toute une s\u00e9rie d\u2019exigences :  <\/p><h3>Donn\u00e9es, m\u00e9tadonn\u00e9es, collecte et interpr\u00e9tation de contenus<\/h3><p>Les donn\u00e9es relatives au produit, au processus, au client, etc. doivent \u00eatre accessibles au moment de la sortie pour le contr\u00f4le, l\u2019optimisation et la pr\u00e9paration de l\u2019output. Souvent, ces d\u00e9cisions ne peuvent \u00eatre prises que tr\u00e8s tard, \u00e0 la fin du processus documentaire. Il est donc avantageux que dans un processus documentaire continu comme dans la Serie M\/, toutes les donn\u00e9es n\u00e9cessaires soient collect\u00e9es d\u00e8s la cr\u00e9ation du contenu dans un ensemble de donn\u00e9es de base \u2018intelligent\u2019 et neutre en termes de format. Cet ensemble de contenu, d\u2019indications de mise en page et de m\u00e9tadonn\u00e9es est alors si complet et flexible que le processus ne peut d\u00e9cider qu\u2019\u00e0 la toute fin quelle forme sera produite pour quel canal.   <\/p><h3>Int\u00e9grer les processus et syst\u00e8mes environnants<\/h3><p>Comme les donn\u00e9es n\u00e9cessaires proviennent g\u00e9n\u00e9ralement de diff\u00e9rents syst\u00e8mes, il est important que l\u2019OMS, en tant que plaque tournante de la communication sortante avec les clients, soit le mieux reli\u00e9 possible aux processus et aux syst\u00e8mes environnants. Par exemple \u2013 comme dans le cas de M\/OMS \u2013 via des interfaces conformes \u00e0 la SOA qui permettent une connexion transparente sans cr\u00e9er de d\u00e9pendances mutuelles. <\/p><h3>Diff\u00e9renciation et personnalisation de la sortie<\/h3><p>Dans la plupart des cas, la transformation num\u00e9rique se fait progressivement. Cela signifie que tant que tous les clients ne participent pas \u00e0 la proc\u00e9dure num\u00e9rique, le syst\u00e8me doit d\u00e9cider au cas par cas de la mani\u00e8re de proc\u00e9der. En outre, le jeu de donn\u00e9es de base doit permettre de g\u00e9n\u00e9rer les formats adapt\u00e9s aux canaux choisis. Par exemple, un bref message sous forme de SMS, un formulaire \u00e0 remplir num\u00e9riquement pour le portail client ou une lettre d\u00e9taill\u00e9e avec des graphiques en couleur, etc.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c123f7a e-con-full e-flex e-con e-child\" data-id=\"c123f7a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c5ce88 elementor-widget__width-initial elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"2c5ce88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-paper-plane\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M476 3.2L12.5 270.6c-18.1 10.4-15.8 35.6 2.2 43.2L121 358.4l287.3-253.2c5.5-4.9 13.3 2.6 8.6 8.3L176 407v80.5c0 23.6 28.5 32.9 42.5 15.8L282 426l124.6 52.2c14.2 6 30.4-2.9 33-18.2l72-432C515 7.8 493.3-6.8 476 3.2z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a935697 elementor-widget elementor-widget-heading\" data-id=\"a935697\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Gestion de la communication client<br \/>avec la Serie M\/<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb5fa24 elementor-widget elementor-widget-text-editor\" data-id=\"fb5fa24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Avec les composants centraux du produit, la cr\u00e9ation de documents et la gestion des sorties, <a href=\"https:\/\/dev.kwsoft.de\/fr\/produits\/serie-m-customer-communication-management\/\">Serie M\/<\/a> appartient sans aucun doute aux syst\u00e8mes logiciels qui couvrent les fonctions essentielles du <a href=\"https:\/\/dev.kwsoft.de\/solutions\/customer-communication-management\/\">CCM<\/a>. Cela signifie que l\u2019ensemble du processus documentaire, de la cr\u00e9ation \u00e0 la sortie, est entre les mains d\u2019un seul syst\u00e8me coh\u00e9rent. Cela pr\u00e9sente l\u2019avantage que les donn\u00e9es et m\u00e9tadonn\u00e9es n\u00e9cessaires sont ins\u00e9r\u00e9es dans le document en grande partie contr\u00f4l\u00e9es par le syst\u00e8me et peuvent \u00eatre interpr\u00e9t\u00e9es dans le syst\u00e8me de gestion des sorties <a href=\"https:\/\/dev.kwsoft.de\/fr\/produits\/m-oms-gestion-des-sorties\/presentation-de-m-oms\/\">OMS <\/a>sans autre conversion ou interface.  <\/p><p>L\u2019un des principes de d\u00e9veloppement de Serie M\/ est la concentration sur l\u2019optimisation des t\u00e2ches principales de <a href=\"\/solutions\/content-creation-composition-with-serie-m\/\">cr\u00e9ation de documents<\/a> et de gestion des sorties, tandis que les t\u00e2ches sp\u00e9ciales des processus en amont et en aval telles que la gestion des entr\u00e9es et des impressions, les statistiques ou similaires sont laiss\u00e9es \u00e0 des syst\u00e8mes experts. Serie M\/ offre de nombreuses interfaces standard pour int\u00e9grer ces syst\u00e8mes de mani\u00e8re transparente dans le flux de processus. <\/p><p>Ainsi, selon la meilleure strat\u00e9gie, des solutions globales fonctionnelles et \u00e0 l\u2019\u00e9chelle de l\u2019entreprise peuvent \u00eatre construites, qui permettent une approche client individuelle et contemporaine dans toute la mesure du possible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f4610d elementor-align-center elementor-widget elementor-widget-button\" data-id=\"6f4610d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/know-how\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Vers l'aper\u00e7u du savoir-faire<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fc2efce e-flex e-con-boxed e-con e-parent\" data-id=\"fc2efce\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e20f8f1 e-con-full e-flex e-con e-child\" data-id=\"e20f8f1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;shape_divider_top&quot;:&quot;tilt&quot;}\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M0,6V0h1000v100L0,6z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb864da elementor-widget elementor-widget-heading\" data-id=\"cb864da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Rubriques associ\u00e9es<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-94d7dc9 e-con-full e-flex e-con e-child\" data-id=\"94d7dc9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a0d6983 e-con-full e-flex e-con e-child\" data-id=\"a0d6983\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ec5e8bc elementor-widget elementor-widget-text-editor\" data-id=\"ec5e8bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong><a href=\"https:\/\/dev.kwsoft.de\/fr\/savoir-faire\/creation-de-documents-professionnels\/\">Cr\u00e9ation de documents professionnels<\/a> | <a href=\"https:\/\/dev.kwsoft.de\/fr\/savoir-faire\/gestion-multicanale-omnicanale\/\">Gestion des r\u00e9sultats<\/a> | <a href=\"https:\/\/dev.kwsoft.de\/fr\/savoir-faire\/gestion-de-la-communication-client-ccm\/\">Gestion de la communication client CCM<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-173636a elementor-widget elementor-widget-template\" data-id=\"173636a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"section\" data-elementor-id=\"11146\" class=\"elementor elementor-11146 elementor-356 elementor-356\" data-elementor-post-type=\"elementor_library\">\n\t\t\t<div class=\"elementor-element elementor-element-abb9b27 e-flex e-con-boxed e-con e-parent\" data-id=\"abb9b27\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b418fad e-con-full e-flex e-con e-child\" data-id=\"b418fad\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-48d6542 e-con-full e-flex e-con e-child\" data-id=\"48d6542\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7fe2561 elementor-widget elementor-widget-shortcode\" data-id=\"7fe2561\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><script>\nvar 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d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n<\/script>\n\n                <div class='gf_browser_gecko gform_wrapper gravity-theme gform-theme--no-framework' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_62' ><div id='gf_62' class='gform_anchor' tabindex='-1'><\/div>\n                        <div class='gform_heading'>\n                            <h2 class=\"gform_title\">Service de rappel pour vos questions<\/h2>\n\t\t\t\t\t\t\t<p class='gform_required_legend'>\u00ab\u00a0<span class=\"gfield_required gfield_required_asterisk\">*<\/span>\u00a0\u00bb indique les champs n\u00e9cessaires<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_62' id='gform_62'  action='\/fr\/wp-json\/wp\/v2\/pages\/11803#gf_62' data-formid='62' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_62' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_62_20\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_62_20'>Company<\/label><div class='ginput_container'><input name='input_20' id='input_62_20' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_62_20'>Ce champ n\u2019est utilis\u00e9 qu\u2019\u00e0 des fins de validation et devrait rester inchang\u00e9.<\/div><\/div><div id=\"field_62_18\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_62_18'>Pr\u00e9nom<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_18' id='input_62_18' type='text' value='' class='large'    placeholder='Pr\u00e9nom (obligatoire)' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_62_19\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half 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