{"id":11811,"date":"2026-02-20T10:48:32","date_gmt":"2026-02-20T09:48:32","guid":{"rendered":"https:\/\/dev.kwsoft.de\/know-how\/output-management\/"},"modified":"2026-06-24T16:51:53","modified_gmt":"2026-06-24T14:51:53","slug":"gestion-de-la-salida","status":"publish","type":"page","link":"https:\/\/dev.kwsoft.de\/es\/know-how\/gestion-de-la-salida\/","title":{"rendered":"Gesti\u00f3n de Salidas"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11811\" class=\"elementor elementor-11811 elementor-8413\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-38870197 e-con-full e-flex e-con e-parent\" data-id=\"38870197\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-5d6511ca e-flex e-con-boxed e-con e-child\" data-id=\"5d6511ca\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63d08f6a elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"63d08f6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Gesti\u00f3n de Salidas<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-76e4261c e-con-full e-flex e-con e-child\" data-id=\"76e4261c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bbf441b e-flex e-con-boxed e-con e-parent\" data-id=\"bbf441b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-51d1f95 e-con-full e-flex e-con e-child\" data-id=\"51d1f95\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c6c0166 elementor-widget__width-initial elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"c6c0166\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-lightbulb\" viewBox=\"0 0 352 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M96.06 454.35c.01 6.29 1.87 12.45 5.36 17.69l17.09 25.69a31.99 31.99 0 0 0 26.64 14.28h61.71a31.99 31.99 0 0 0 26.64-14.28l17.09-25.69a31.989 31.989 0 0 0 5.36-17.69l.04-38.35H96.01l.05 38.35zM0 176c0 44.37 16.45 84.85 43.56 115.78 16.52 18.85 42.36 58.23 52.21 91.45.04.26.07.52.11.78h160.24c.04-.26.07-.51.11-.78 9.85-33.22 35.69-72.6 52.21-91.45C335.55 260.85 352 220.37 352 176 352 78.61 272.91-.3 175.45 0 73.44.31 0 82.97 0 176zm176-80c-44.11 0-80 35.89-80 80 0 8.84-7.16 16-16 16s-16-7.16-16-16c0-61.76 50.24-112 112-112 8.84 0 16 7.16 16 16s-7.16 16-16 16z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46dc119 elementor-widget elementor-widget-heading\" data-id=\"46dc119\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Significado <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a537b6 elementor-widget elementor-widget-text-editor\" data-id=\"3a537b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>La Gesti\u00f3n de la Salida es el eje central de la empresa para la comunicaci\u00f3n con el cliente apoyada en documentos. Aqu\u00ed confluyen los resultados de la <a href=\"\/solutions\/content-creation-composition-with-serie-m\/\">creaci\u00f3n de documentos<\/a> en un punto central, aqu\u00ed se ejecutan los procesos de optimizaci\u00f3n que abarcan todo el volumen de documentos de la empresa, y aqu\u00ed tambi\u00e9n se puede garantizar el archivo de todos los documentos salientes. Por lo tanto, la Gesti\u00f3n de la Salida es tambi\u00e9n un componente central del <a href=\"https:\/\/dev.kwsoft.de\/es\/know-how\/gestion-de-la-comunicacion-con-el-cliente-ccm\/\">CCM<\/a>, que, seg\u00fan su concepto, comprende todos los componentes que contribuyen a operar, organizar y mejorar la comunicaci\u00f3n de una empresa relacionada con los clientes.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-129b3bb e-con-full e-flex e-con e-child\" data-id=\"129b3bb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d3b8b0 elementor-widget__width-initial elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"5d3b8b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrows-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M352.201 425.775l-79.196 79.196c-9.373 9.373-24.568 9.373-33.941 0l-79.196-79.196c-15.119-15.119-4.411-40.971 16.971-40.97h51.162L228 284H127.196v51.162c0 21.382-25.851 32.09-40.971 16.971L7.029 272.937c-9.373-9.373-9.373-24.569 0-33.941L86.225 159.8c15.119-15.119 40.971-4.411 40.971 16.971V228H228V127.196h-51.23c-21.382 0-32.09-25.851-16.971-40.971l79.196-79.196c9.373-9.373 24.568-9.373 33.941 0l79.196 79.196c15.119 15.119 4.411 40.971-16.971 40.971h-51.162V228h100.804v-51.162c0-21.382 25.851-32.09 40.97-16.971l79.196 79.196c9.373 9.373 9.373 24.569 0 33.941L425.773 352.2c-15.119 15.119-40.971 4.411-40.97-16.971V284H284v100.804h51.23c21.382 0 32.09 25.851 16.971 40.971z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56fc3e1 elementor-widget elementor-widget-heading\" data-id=\"56fc3e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Gesti\u00f3n de Salida Multicanal y Omnicanal<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3feef7 elementor-widget elementor-widget-text-editor\" data-id=\"c3feef7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Con el aumento constante de la proporci\u00f3n de formas digitales de comunicaci\u00f3n con el cliente, tambi\u00e9n crece la importancia de la gesti\u00f3n de la salida, ya que el n\u00famero de canales de salida que hay que atender es cada vez mayor y con \u00e9l los procesos asociados de selecci\u00f3n, preparaci\u00f3n y optimizaci\u00f3n. Por ello, hoy se habla a menudo de <a href=\"https:\/\/dev.kwsoft.de\/es\/know-how\/gestion-multicanal-y-omnicanal\/\">Gesti\u00f3n de Salida Multicanal<\/a> y, en aumento, de <a href=\"https:\/\/dev.kwsoft.de\/es\/productos\/serie-m-customer-communication-management\/\">Gesti\u00f3n de Salida Omnicanal<\/a>. El objetivo de este \u00faltimo es procesar todos los contactos entrantes de los clientes (inbounds) en todos los canales y utilizar el canal de salida m\u00e1s adecuado para la respuesta en el caso actual. Esto supone un cambio fundamental en los formatos y procesos de los documentos. Por ejemplo, la respuesta de un empleado puede adoptar medios y formas de salida muy diferentes. S\u00f3lo al final de la cadena de procesos el sistema decide, seg\u00fan los criterios subyacentes, si esta respuesta debe prepararse y entregarse como correo electr\u00f3nico, SMS, entrada en el portal o carta, y en qu\u00e9 forma debe documentarse y archivarse esta acci\u00f3n.      <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2e28389 e-con-full e-flex e-con e-child\" data-id=\"2e28389\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ce59c31 elementor-widget__width-initial elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"ce59c31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-paper-plane\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M476 3.2L12.5 270.6c-18.1 10.4-15.8 35.6 2.2 43.2L121 358.4l287.3-253.2c5.5-4.9 13.3 2.6 8.6 8.3L176 407v80.5c0 23.6 28.5 32.9 42.5 15.8L282 426l124.6 52.2c14.2 6 30.4-2.9 33-18.2l72-432C515 7.8 493.3-6.8 476 3.2z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bfa83e3 elementor-widget elementor-widget-heading\" data-id=\"bfa83e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Soluciones de Gesti\u00f3n de la Salida con Serie M\/<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f41df6 elementor-widget elementor-widget-text-editor\" data-id=\"9f41df6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Como ya se ha destacado al principio, es decisivo para la eficacia de un sistema de gesti\u00f3n de la salida que todos los documentos creados en la empresa se procesen de forma centralizada. La forma m\u00e1s f\u00e1cil de hacerlo es utilizar un sistema central para la <a href=\"https:\/\/dev.kwsoft.de\/es\/know-how\/creacion-de-documentos-profesionales\/\">creaci\u00f3n de documentos<\/a>. La <a href=\"https:\/\/dev.kwsoft.de\/es\/productos\/serie-m-customer-communication-management\/\">Serie M\/<\/a> ofrece la <a href=\"\/solutions\/content-creation-composition-with-serie-m\/\">creaci\u00f3n de documentos<\/a> integrada en el sistema de <a href=\"https:\/\/dev.kwsoft.de\/es\/productos\/m-oms-gestion-de-salida\/gestion-de-salida-omnicanal-con-m-oms\/\">gesti\u00f3n de la salida<\/a>, que est\u00e1 dise\u00f1ado para todas las formas habituales de procesamiento:  <\/p><ul style=\"padding-left: 50px;\"><li>Creaci\u00f3n de documentos en l\u00ednea o <a href=\"https:\/\/dev.kwsoft.de\/es\/know-how\/proceso-de-dialogo-creacion-de-documentos-interactivos-o-en-linea\/\">procesamiento interactivo o por di\u00e1logo<\/a> en el escritorio y fuera de l\u00ednea o en el cliente web<\/li><li><a href=\"https:\/\/dev.kwsoft.de\/es\/know-how\/procesamiento-en-segundo-plano\/\">Procesamiento en segundo plano<\/a><\/li><li><a href=\"https:\/\/dev.kwsoft.de\/es\/know-how\/procesamiento-por-lotes-o-por-pila\/\">Procesamiento por lotes (Batch)<\/a><\/li><\/ul><p>Esto ha permitido a muchas empresas sustituir las soluciones de procesamiento de textos aisladas que han crecido hist\u00f3ricamente por la gesti\u00f3n centralizada de las comunicaciones con los clientes de la Serie M\/. Esto no solo ahorra m\u00faltiples costes de desarrollo y mantenimiento, sino que la administraci\u00f3n central tambi\u00e9n proporciona a las empresas la flexibilidad necesaria para reaccionar r\u00e1pidamente a las situaciones cambiantes del mercado, especialmente en el contexto de la transformaci\u00f3n digital. <\/p><p>El formato de datos interno de los documentos, neutro en cuanto a la salida, es el requisito previo para que, al final del proceso, puedan utilizarse los m\u00e1s diversos <a href=\"https:\/\/dev.kwsoft.de\/es\/know-how\/renderizado-renderizador\/\">renderizadores<\/a> para dar al documento su forma final. El enfoque integrado de la Serie M\/ garantiza que el proceso de creaci\u00f3n de documentos pueda transferir sus resultados directamente y sin conversi\u00f3n a la gesti\u00f3n de la salida para su posterior procesamiento. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c1e703 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"5c1e703\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"http:\/\/!--[CDATA[\/know-how\/%5D%5D--\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Al Know-how<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f108527 e-flex e-con-boxed e-con e-parent\" data-id=\"f108527\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-20ea995 e-con-full e-flex e-con e-child\" data-id=\"20ea995\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;shape_divider_top&quot;:&quot;tilt&quot;}\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M0,6V0h1000v100L0,6z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f34506 elementor-widget elementor-widget-heading\" data-id=\"3f34506\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Temas relacionados<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e67fc87 e-con-full e-flex e-con e-child\" data-id=\"e67fc87\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-dcaf9bd e-con-full e-flex e-con e-child\" data-id=\"dcaf9bd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b1b95a7 elementor-widget elementor-widget-text-editor\" data-id=\"b1b95a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong><a href=\"https:\/\/dev.kwsoft.de\/es\/know-how\/gestion-multicanal-y-omnicanal\/\">Gesti\u00f3n Omnicanal <\/a> | <a href=\"https:\/\/dev.kwsoft.de\/es\/know-how\/procesamiento-por-lotes-o-por-pila\/\">Procesamiento por lotes<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1efdbca elementor-widget elementor-widget-template\" data-id=\"1efdbca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"section\" data-elementor-id=\"11150\" class=\"elementor elementor-11150 elementor-356 elementor-356\" data-elementor-post-type=\"elementor_library\">\n\t\t\t<div class=\"elementor-element elementor-element-abb9b27 e-flex e-con-boxed e-con e-parent\" data-id=\"abb9b27\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b418fad e-con-full e-flex e-con e-child\" 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