{"id":18734,"date":"2026-03-04T10:14:41","date_gmt":"2026-03-04T09:14:41","guid":{"rendered":"https:\/\/dev.kwsoft.de\/reseni\/koordinace-omnichannelovych-procesu\/"},"modified":"2026-06-24T15:32:44","modified_gmt":"2026-06-24T13:32:44","slug":"koordinace-omnichannelovych-procesu","status":"publish","type":"page","link":"https:\/\/dev.kwsoft.de\/cs\/reseni\/koordinace-omnichannelovych-procesu\/","title":{"rendered":"Koordinace omnichannelov\u00fdch proces\u016f"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"18734\" class=\"elementor elementor-18734 elementor-9434\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23a6f40 e-con-full e-flex e-con e-parent\" data-id=\"23a6f40\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-31520ec4 e-flex e-con-boxed e-con e-child\" data-id=\"31520ec4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b5123e8 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"3b5123e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Koordinace omnichannelov\u00fdch proces\u016f<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5df2b326 e-con-full e-flex e-con e-child\" data-id=\"5df2b326\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5d0e8d73 e-flex e-con-boxed e-con e-parent\" data-id=\"5d0e8d73\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-37a39111 elementor-widget elementor-widget-heading\" data-id=\"37a39111\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Koordinace omnichannelov\u00fdch proces\u016f <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-326927c8 elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"326927c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Jak firmy komunikuj\u00ed nap\u0159\u00ed\u010d v\u0161emi kan\u00e1ly z jedin\u00e9ho syst\u00e9mu<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5802ca06 elementor-widget elementor-widget-text-editor\" data-id=\"5802ca06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Konzistentn\u00ed <a href=\"https:\/\/dev.kwsoft.de\/cs\/know-how\/multi-channel-omni-channel-management\/\">omnichannelov\u00e1 komunikace<\/a> je kl\u00ed\u010dov\u00fdm faktorem \u00fasp\u011bchu p\u0159i budov\u00e1n\u00ed pevn\u00fdch vztah\u016f se z\u00e1kazn\u00edky. Dne\u0161n\u00ed z\u00e1kazn\u00edci o\u010dek\u00e1vaj\u00ed, \u017ee se budou moci kdykoli spojit s firmami prost\u0159ednictv\u00edm sv\u00e9ho preferovan\u00e9ho kan\u00e1lu \u2013 a \u017ee budou dost\u00e1vat personalizovanou komunikaci, a\u0165 u\u017e se zapoj\u00ed kdekoli. A\u0165 u\u017e jde o e-mail, dopis, z\u00e1kaznick\u00fd port\u00e1l, slu\u017ebu pro zas\u00edl\u00e1n\u00ed zpr\u00e1v nebo chat, komunikace mus\u00ed b\u00fdt konzistentn\u00ed, personalizovan\u00e1 a plynul\u00e1. Pr\u00e1v\u011b zde p\u0159ich\u00e1z\u00ed ke slovu platforma <a href=\"https:\/\/dev.kwsoft.de\/cs\/produkty\/serie-m-customer-communication-management\/\">Serie M\/<\/a> a jej\u00ed <a href=\"https:\/\/dev.kwsoft.de\/solutions\/output-management\/\">funkce pro spr\u00e1vu v\u00fdstup\u016f<\/a>. Tato platforma poskytuje centralizovan\u00fd z\u00e1klad pro efektivn\u00ed spr\u00e1vu a koordinaci v\u0161ech komunika\u010dn\u00edch kan\u00e1l\u016f z jedin\u00e9ho syst\u00e9mu.    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d6617a2 e-flex e-con-boxed e-con e-parent\" data-id=\"d6617a2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_top&quot;:&quot;tilt&quot;,&quot;shape_divider_bottom&quot;:&quot;tilt&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M0,6V0h1000v100L0,6z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M0,6V0h1000v100L0,6z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8cee74f elementor-widget elementor-widget-heading\" data-id=\"8cee74f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Va\u0161e v\u00fdhody s Serie&nbsp;M\/<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5401090 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"5401090\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5921dcb e-grid e-con-full e-con e-child\" data-id=\"5921dcb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4edaf2f e-con-full e-flex e-con e-child\" data-id=\"4edaf2f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-439b4f9 elementor-widget elementor-widget-image\" data-id=\"439b4f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"131\" height=\"131\" src=\"https:\/\/dev.kwsoft.de\/wp-content\/uploads\/2026\/04\/menu-checklist131x131.png\" class=\"attachment-medium size-medium wp-image-14633\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3152589 elementor-widget elementor-widget-heading\" data-id=\"3152589\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Konzistentn\u00ed komunikace se z\u00e1kazn\u00edky<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f02d416 elementor-widget elementor-widget-text-editor\" data-id=\"f02d416\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Komunikace se z\u00e1kazn\u00edky je j\u00e1drem ka\u017ed\u00e9 omnichannelov\u00e9 strategie. Modern\u00ed \u0159e\u0161en\u00ed pro spr\u00e1vu <a href=\"https:\/\/dev.kwsoft.de\/cs\/know-how\/rizeni-komunikace-se-zakazniky\/\">komunikace se z\u00e1kazn\u00edky<\/a> (CCM) umo\u017e\u0148uje organizac\u00edm centr\u00e1ln\u011b \u0159\u00eddit komunikaci nap\u0159\u00ed\u010d v\u0161emi kan\u00e1ly z jedin\u00e9 platformy. D\u00edky tomu z\u00e1kazn\u00edci dost\u00e1vaj\u00ed jednotn\u00e9 informace bez ohledu na to, jak\u00fd komunika\u010dn\u00ed kan\u00e1l si zvol\u00ed. To p\u0159isp\u00edv\u00e1 k vynikaj\u00edc\u00edmu z\u00e1kaznick\u00e9mu z\u00e1\u017eitku, posiluje d\u016fv\u011bru a zlep\u0161uje vn\u00edm\u00e1n\u00ed zna\u010dky.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f7ccdd3 e-con-full e-flex e-con e-child\" data-id=\"f7ccdd3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9a73645 elementor-widget elementor-widget-image\" data-id=\"9a73645\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"131\" height=\"131\" src=\"https:\/\/dev.kwsoft.de\/wp-content\/uploads\/2026\/03\/benefit-tasks_performance131x131-chart-diagramm.png\" class=\"attachment-medium size-medium wp-image-14634\" alt=\"\" srcset=\"https:\/\/dev.kwsoft.de\/wp-content\/uploads\/2026\/03\/benefit-tasks_performance131x131-chart-diagramm.png 131w, https:\/\/dev.kwsoft.de\/wp-content\/uploads\/2026\/03\/elementor\/thumbs\/benefit-tasks_performance131x131-chart-diagramm-rkl72n0q92cw38giyi9h4lykhl6ggfby885473qpyg.png 100w\" sizes=\"(max-width: 131px) 100vw, 131px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-217754f elementor-widget elementor-widget-heading\" data-id=\"217754f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Efektivn\u00ed komunika\u010dn\u00ed procesy<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b14b4a elementor-widget elementor-widget-text-editor\" data-id=\"9b14b4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Omnichannelov\u00e1 strategie tak\u00e9 pom\u00e1h\u00e1 organizac\u00edm zv\u00fd\u0161it efektivitu. Obsah ji\u017e nen\u00ed nutn\u00e9 vytv\u00e1\u0159et opakovan\u011b ani spravovat v r\u016fzn\u00fdch syst\u00e9mech. M\u00edsto toho jej lze inteligentn\u011b distribuovat nap\u0159\u00ed\u010d v\u0161emi fyzick\u00fdmi i digit\u00e1ln\u00edmi kan\u00e1ly. Centralizovan\u00e1 platforma s jedin\u00fdm zdrojem umo\u017e\u0148uje vysok\u00fd stupe\u0148 <a href=\"https:\/\/dev.kwsoft.de\/cs\/reseni\/vynikajici-obsah\/ccm-ai-automatizace\/\">automatizace <\/a>a poskytuje z\u00e1klad pro praktick\u00e9 i perspektivn\u00ed iniciativy v oblasti um\u011bl\u00e9 inteligence.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b720d09 e-con-full e-flex e-con e-child\" data-id=\"b720d09\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-031d274 elementor-widget elementor-widget-image\" data-id=\"031d274\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"131\" height=\"131\" src=\"https:\/\/dev.kwsoft.de\/wp-content\/uploads\/2026\/04\/menu-goals131x131.png\" class=\"attachment-medium size-medium wp-image-14635\" alt=\"Ikona nab\u00eddky: Nab\u00eddky pr\u00e1ce\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15dbe45 elementor-widget elementor-widget-heading\" data-id=\"15dbe45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Personalizace na v\u0161ech kan\u00e1lech <\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d98b16 elementor-widget elementor-widget-text-editor\" data-id=\"7d98b16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Syst\u00e9m CCM p\u0159em\u011b\u0148uje data na personalizovanou komunikaci se z\u00e1kazn\u00edky. A to v re\u00e1ln\u00e9m \u010dase. To je z\u00e1klad pro relevantn\u00ed zapojen\u00ed z\u00e1kazn\u00edk\u016f v pr\u016fb\u011bhu cel\u00e9 jejich z\u00e1kaznick\u00e9 cesty \u2013 a to na jak\u00e9mkoli kan\u00e1lu.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-24c2d05 e-con-full e-flex e-con e-child\" data-id=\"24c2d05\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b5a6d2 elementor-widget elementor-widget-image\" data-id=\"6b5a6d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"131\" height=\"131\" src=\"https:\/\/dev.kwsoft.de\/wp-content\/uploads\/2025\/10\/technology-131x131-1.png\" class=\"attachment-medium size-medium wp-image-18615\" alt=\"Technology icon\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8b8304 elementor-widget elementor-widget-heading\" data-id=\"e8b8304\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Propojen\u00e1 komunikace<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c2376d4 elementor-widget elementor-widget-text-editor\" data-id=\"c2376d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Omnichannelov\u00e9 \u0159e\u0161en\u00ed pro spr\u00e1vu komunikace se z\u00e1kazn\u00edky (CCM) umo\u017e\u0148uje firm\u00e1m komunikovat se z\u00e1kazn\u00edky prost\u0159ednictv\u00edm r\u016fzn\u00fdch kan\u00e1l\u016f. Komunikace se z\u00e1kazn\u00edky ji\u017e nen\u00ed izolovan\u00e1 v jednotliv\u00fdch \u201esilech\u201c, ale lze ji p\u0159izp\u016fsobit preferenc\u00edm z\u00e1kazn\u00edk\u016f a jejich reakc\u00edm. Pokud nap\u0159\u00edklad z\u00e1kazn\u00edk neotev\u0159e d\u016fle\u017eit\u00fd dokument v digit\u00e1ln\u00ed podob\u011b, m\u016f\u017ee se automaticky spustit alternativn\u00ed zp\u016fsob doru\u010den\u00ed \u2013 nap\u0159\u00edklad ti\u0161t\u011bn\u00fd dopis. T\u00edm se vytv\u00e1\u0159\u00ed plynul\u00fd komunika\u010dn\u00ed z\u00e1\u017eitek zam\u011b\u0159en\u00fd na z\u00e1kazn\u00edka nap\u0159\u00ed\u010d v\u0161emi kan\u00e1ly.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b461c5b e-flex e-con-boxed e-con e-parent\" data-id=\"b461c5b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7656669 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"7656669\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"473\" src=\"https:\/\/dev.kwsoft.de\/wp-content\/uploads\/2026\/06\/OmnichannelOrchestration-1024x606.png\" class=\"attachment-large size-large wp-image-18736\" alt=\"Grafika produktu: Omnichannel Orchestration\" srcset=\"https:\/\/dev.kwsoft.de\/wp-content\/uploads\/2026\/06\/OmnichannelOrchestration-1024x606.png 1024w, https:\/\/dev.kwsoft.de\/wp-content\/uploads\/2026\/06\/OmnichannelOrchestration-300x178.png 300w, https:\/\/dev.kwsoft.de\/wp-content\/uploads\/2026\/06\/OmnichannelOrchestration-768x455.png 768w, https:\/\/dev.kwsoft.de\/wp-content\/uploads\/2026\/06\/OmnichannelOrchestration.png 1108w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e52b5ec e-flex e-con-boxed e-con e-parent\" data-id=\"e52b5ec\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3ec8848 elementor-widget elementor-widget-heading\" data-id=\"3ec8848\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Implementace pomoc\u00ed M\/OMS:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc34a93 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"bc34a93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2e88dda e-con-full e-flex e-con e-child\" data-id=\"2e88dda\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-59b0b9b e-con-full e-flex e-con e-child\" data-id=\"59b0b9b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fd64a82 elementor-widget elementor-widget-text-editor\" data-id=\"fd64a82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Omnichannelov\u00e9 doru\u010dov\u00e1n\u00ed obsahu je centr\u00e1ln\u011b \u0159\u00edzeno syst\u00e9mem <a href=\"https:\/\/dev.kwsoft.de\/cs\/produkty\/m-oms-sprava-vystupu\/prehled-m-oms\/\">M\/OMS<\/a>, na\u0161\u00edm softwarov\u00fdm \u0159e\u0161en\u00edm pro <a href=\"https:\/\/dev.kwsoft.de\/cs\/know-how\/co-je-output-management\/\">spr\u00e1vu v\u00fdstup\u016f<\/a>. Tento syst\u00e9m \u0159\u00edd\u00ed v\u0161echny digit\u00e1ln\u00ed i fyzick\u00e9 doru\u010dovac\u00ed kan\u00e1ly, a to bez ohledu na to, zda je komunikace vytv\u00e1\u0159ena interaktivn\u011b, nebo automaticky zpracov\u00e1v\u00e1na v produk\u010dn\u00edch prost\u0159ed\u00edch s velk\u00fdm objemem dat. <\/p><p>Na konci procesu je obsah automaticky doru\u010den v p\u0159\u00edslu\u0161n\u00e9m form\u00e1tu do p\u0159\u00edslu\u0161n\u00fdch c\u00edlov\u00fdch syst\u00e9m\u016f, jako jsou po\u0161tovn\u00ed servery, z\u00e1kaznick\u00e9 port\u00e1ly nebo poskytovatel\u00e9 tiskov\u00fdch slu\u017eeb. Zda bude konkr\u00e9tn\u00ed obsah nakonec doru\u010den jako mobiln\u00ed zpr\u00e1va, e-mail, p\u0159\u00edstupn\u00fd dokument ve form\u00e1tu PDF\/UA nebo ti\u0161t\u011bn\u00fd dopis, lze stanovit individu\u00e1ln\u011b pro ka\u017ed\u00e9ho z\u00e1kazn\u00edka. <\/p><p>Funkce zpracov\u00e1n\u00ed v\u00fdstup\u016f jsou koncipov\u00e1ny jako modul\u00e1rn\u00ed a lze je v p\u0159\u00edpad\u011b pot\u0159eby flexibiln\u011b roz\u0161i\u0159ovat. D\u00edky tomu je syst\u00e9m M\/OMS otev\u0159en\u00fd nov\u00fdm distribu\u010dn\u00edm kan\u00e1l\u016fm, form\u00e1t\u016fm a funkc\u00edm, co\u017e organizac\u00edm umo\u017e\u0148uje rychle se p\u0159izp\u016fsobovat m\u011bn\u00edc\u00edm se komunika\u010dn\u00edm po\u017eadavk\u016fm. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-519b020 e-con-full bg-img-left-angled e-flex e-con e-child\" data-id=\"519b020\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ac567ab e-flex e-con-boxed e-con e-parent\" data-id=\"ac567ab\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f302f20 e-con-full e-flex e-con e-child\" data-id=\"f302f20\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;,&quot;shape_divider_top&quot;:&quot;tilt&quot;}\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M0,6V0h1000v100L0,6z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ff357a elementor-widget elementor-widget-heading\" data-id=\"8ff357a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Souvisej\u00edc\u00ed t\u00e9mata<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3db15e9 e-con-full e-flex e-con e-child\" data-id=\"3db15e9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-65c14b1 e-con-full e-flex e-con e-child\" data-id=\"65c14b1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c10014c elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"c10014c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">V\u00fdstupn\u00ed form\u00e1ty M\/OMS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a37c1a2 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"a37c1a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tZjist\u011bte v\u00edce o v\u00fdstupn\u00edch form\u00e1tech, kter\u00e9 jsou v Serie M\/ k dispozici ihned po vybalen\u00ed.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7340de elementor-widget elementor-widget-button\" data-id=\"b7340de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/solutions\/omnichannel-output-management\/dispatch-optimization\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">\u010c\u00edst d\u00e1le<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ee7678a e-con-full e-flex e-con e-child\" data-id=\"ee7678a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ac7455 elementor-widget elementor-widget-heading\" data-id=\"7ac7455\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Optimalizace expedice<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-efb0373 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"efb0373\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tSyst\u00e9m M\/OMS DO pom\u00e1h\u00e1 organizac\u00edm efektivn\u011b \u0159\u00eddit po\u0161tovn\u00ed a doru\u010dovac\u00ed procesy a z\u00e1rove\u0148 sni\u017eovat provozn\u00ed n\u00e1klady.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5af2243 elementor-widget elementor-widget-button\" data-id=\"5af2243\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/solutions\/omnichannel-output-management\/dispatch-optimization\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">\u010c\u00edst d\u00e1le<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e357f93 elementor-widget elementor-widget-template\" data-id=\"e357f93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"section\" data-elementor-id=\"11144\" class=\"elementor elementor-11144 elementor-356 elementor-356\" data-elementor-post-type=\"elementor_library\">\n\t\t\t<div class=\"elementor-element elementor-element-abb9b27 e-flex e-con-boxed e-con e-parent\" data-id=\"abb9b27\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b418fad e-con-full e-flex e-con e-child\" data-id=\"b418fad\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-48d6542 e-con-full e-flex e-con e-child\" data-id=\"48d6542\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7fe2561 elementor-widget elementor-widget-shortcode\" data-id=\"7fe2561\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n<\/script>\n\n                <div class='gf_browser_gecko gform_wrapper gravity-theme gform-theme--no-framework' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_62' ><div id='gf_62' class='gform_anchor' tabindex='-1'><\/div>\n                        <div class='gform_heading'>\n                            <h2 class=\"gform_title\">Zp\u011btn\u00e9 vol\u00e1n\u00ed v p\u0159\u00edpad\u011b dotaz\u016f<\/h2>\n\t\t\t\t\t\t\t<p class='gform_required_legend'>&quot;<span class=\"gfield_required gfield_required_asterisk\">*<\/span>&quot; indicates required fields<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_62' id='gform_62'  action='\/cs\/wp-json\/wp\/v2\/pages\/18734#gf_62' data-formid='62' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_62' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_62_20\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_62_20'>X\/Twitter<\/label><div class='ginput_container'><input name='input_20' id='input_62_20' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_62_20'>This field is for validation purposes and should be left unchanged.<\/div><\/div><div id=\"field_62_18\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_62_18'>jm\u00e9no<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_18' id='input_62_18' type='text' value='' class='large'    placeholder='Jm\u00e9no (povinn\u00e9)' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_62_19\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_62_19'>p\u0159\u00edjmen\u00ed<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_19' id='input_62_19' type='text' value='' class='large'    placeholder='P\u0159\u00edjmen\u00ed (povinn\u00e9)' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_62_10\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-full gf_left_half gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_62_10'>E-mail<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_10' id='input_62_10' type='email' value='' class='large'   placeholder='E-mail (povinn\u00e9)' aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_62_11\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full gf_right_half gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_62_11'>Spole\u010dnost<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_11' id='input_62_11' type='text' value='' class='large'    placeholder='Spole\u010dnost (povinn\u00e9)' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_62_9\" class=\"gfield gfield--type-phone gfield--input-type-phone gfield--width-full gf_left_half gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_62_9'>Telefon<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_phone'><input name='input_9' id='input_62_9' type='tel' value='' class='large'  placeholder='Telefon (povinn\u00e9)' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_62_15\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full gf_right_half gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_62_15'>\u010cas<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_15' id='input_62_15' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>Kdy se v\u00e1m nejl\u00e9pe ozvat?<\/option><option value='R\u00e1no' >R\u00e1no<\/option><option value='Odpoledne' >Odpoledne<\/option><option value='Cel\u00fd den' >Cel\u00fd den<\/option><\/select><\/div><\/div><div id=\"field_62_17\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_62_17'>Zpr\u00e1va<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_17' id='input_62_17' class='textarea small'    placeholder='Va\u0161e zpr\u00e1va pro n\u00e1s (povinn\u00e9)' aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><fieldset id=\"field_62_7\" class=\"gfield gfield--type-consent gfield--type-choice gfield--input-type-consent white gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Souhlas<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div 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);\n<\/script>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9b22c9c e-con-full e-flex e-con e-child\" data-id=\"9b22c9c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0820bc0 angle-image-bottom elementor-widget elementor-widget-image\" data-id=\"0820bc0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"533\" src=\"https:\/\/dev.kwsoft.de\/wp-content\/uploads\/2025\/08\/Christel-Heusler-1024x682.jpg\" class=\"attachment-large size-large wp-image-8510\" alt=\"Christel Heusler\" srcset=\"https:\/\/dev.kwsoft.de\/wp-content\/uploads\/2025\/08\/Christel-Heusler-1024x682.jpg 1024w, https:\/\/dev.kwsoft.de\/wp-content\/uploads\/2025\/08\/Christel-Heusler-300x200.jpg 300w, https:\/\/dev.kwsoft.de\/wp-content\/uploads\/2025\/08\/Christel-Heusler-768x512.jpg 768w, https:\/\/dev.kwsoft.de\/wp-content\/uploads\/2025\/08\/Christel-Heusler.jpg 1280w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0516d50 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"0516d50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Koordinace omnichannelov\u00fdch proces\u016f Jak firmy komunikuj\u00ed nap\u0159\u00ed\u010d v\u0161emi kan\u00e1ly z jedin\u00e9ho syst\u00e9mu Konzistentn\u00ed omnichannelov\u00e1 komunikace je kl\u00ed\u010dov\u00fdm faktorem \u00fasp\u011bchu p\u0159i budov\u00e1n\u00ed pevn\u00fdch vztah\u016f se z\u00e1kazn\u00edky. Dne\u0161n\u00ed z\u00e1kazn\u00edci o\u010dek\u00e1vaj\u00ed, \u017ee se budou moci kdykoli spojit s firmami prost\u0159ednictv\u00edm sv\u00e9ho preferovan\u00e9ho kan\u00e1lu \u2013 a \u017ee budou dost\u00e1vat personalizovanou komunikaci, a\u0165 u\u017e se zapoj\u00ed kdekoli. A\u0165 u\u017e jde [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":12876,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-18734","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/dev.kwsoft.de\/cs\/wp-json\/wp\/v2\/pages\/18734","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.kwsoft.de\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dev.kwsoft.de\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dev.kwsoft.de\/cs\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.kwsoft.de\/cs\/wp-json\/wp\/v2\/comments?post=18734"}],"version-history":[{"count":1,"href":"https:\/\/dev.kwsoft.de\/cs\/wp-json\/wp\/v2\/pages\/18734\/revisions"}],"predecessor-version":[{"id":18737,"href":"https:\/\/dev.kwsoft.de\/cs\/wp-json\/wp\/v2\/pages\/18734\/revisions\/18737"}],"up":[{"embeddable":true,"href":"https:\/\/dev.kwsoft.de\/cs\/wp-json\/wp\/v2\/pages\/12876"}],"wp:attachment":[{"href":"https:\/\/dev.kwsoft.de\/cs\/wp-json\/wp\/v2\/media?parent=18734"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}